Porsche Sacramento Parts Counter Person

Base Pay $2,890.00 - $6,250.00 / Month

• Job Category PARTS
• Employee Type Non-Exempt FT
• Required Degree High school

Join The Niello Company – Driving What’s Good for Over a Century!

If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

High school diploma or equivalent is required.

• Take and fill orders from service technicians and service advisors.
• Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Inform service personnel when back ordered or special order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge.
• Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep customer mailing lists up to date.
• Work with customers to determine parts and accessories needs and explore merchandise in catalogues.
• Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase.
• Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
• Prepare the product for presentation on the showroom floor.
• Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically carry out perpetual inventory of merchandise.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes inventory from overstock as needed.
• Makes sure all internal requests for parts are billed on service repair order.
• Ensures that all charge sales are signed by the customer.
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