Billing Manager

Job Description

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

• Customer Interaction and Support:
  Respond to and resolve customer billing inquiries and disputes. Provide prompt and accurate customer service.
• Compliance and
  
  Risk Management:
  
  Ensure all billing operations comply with relevant laws, regulations, and standards. Identify and mitigate risks and conduct regular audits to maintain accuracy and compliance.
• Other Duties as Assigned:
  Maintain accurate billing records, collaborate with other departments, and participate in process improvement. Perform additional tasks to support billing operations and ensure overall efficiency.

Job Contribution: A professional with solid knowledge of basic accounting principles, customer service background, verbal communication skills, Excel proficiency with large data sets. Exercises judgment in the absence of prescribed guidelines or policies to determine appropriate action. Works under minimal supervision with independent judgement. Actions impact efficiency and costs.

We are looking for candidates who can support a customer-facing billing and financial operations team. The ideal candidates will:

• Learn new systems, tools, and processes quickly.
• Demonstrate a strong willingness to learn and adapt.
• Possess strong analytical skills, particularly in finance, billing, invoicing, and data review.
• Be able to understand billing details and clearly explain charges, invoices, and billing outcomes to customers.
• Have excellent customer service skills, including phone, Teams, and email interactions.
• Demonstrate strong interpersonal skills, professionalism, and an effective customer-focused communication style.
• Remain calm, professional, and solution-oriented when addressing customer concerns or resolving issues.

The people who will be successful on this team are curious, adaptable, and customer-focused. We need individuals who can quickly learn multiple systems and business processes, analyze billing information, explain complex billing situations in simple terms, and build positive relationships with customers. Strong communication skills, professionalism, and a willingness to work collaboratively in the office are essential.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Compensation: $55-$65/hr

Exact compensation may vary based on several factors, including skills, experience, and education.