Assistant Front End Manager Job Sacramento area,California USA,Retail

Assistant Front End Manager

The Assistant Front End Manager is responsible for overseeing and directing all aspects of Front End operations in the absence of and per the direction of the Front End Manager. The Front End Assistant Manager ensures accurate and efficient customer check-out, proper cash handling, and consistently phenomenal customer service. This position upholds management best practices, develops and mentors department personnel, adheres to labor guidelines, and ensures others maintain compliance with policy and procedures by establishing clear expectations.

This position also supports the Front End Manager in accountability practices including the development and carrying out of department procedures for customer service, department conditions, staff supervision, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.

Department:
Front End

FLSA Status:
Non-exempt

Reports To:

Front End Manager

Supervises:
Cashiers, Helper Clerks

Essential Duties and Responsibilities:

Uphold all Co-op policies, procedures and expectations.

Department Operations and Customer Experience

Under the direction of the Front End Manager, ensure the Front End department operates effectively and efficiently; facilitate day-to-day operation and guarantee performance standards are met and that employees consistently work towards their ideal and peak performance.

Exceed our customers' expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op's customer service standards.

Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.

Maintain a calm and friendly demeanor with all customers and in all situations.

Verify and reconcile tills for each cashier shift and report deposit activity through the point of sale system.

Prepare and verify that each starting till has specified levels of coin and currency and provide coin and currency to each cashier as needed throughout the shifts.

Make daily change orders as needed.

Verify and maintain cashier deposit and properly account for all cash on hand.

Collect drops from cashiers and document in the deposit log.

Handle daily bank deposits and incoming change orders as needed.

Reconcile and balance the safe for accuracy.

Reallocates labor as needed to meet operating needs and in a manner that upholds Co-op standards. Ensures helper clerks and cashiers are taking their scheduled breaks and makes changes to break schedules to meet the needs of the Co-op and in a manner that upholds standards.

Provide authorization for returns, refunds and check approvals and suspended orders for cashiers as needed.

Report any situations of concern to the Front End Manager and appropriate management personnel.

Monitor and ensure that cashiers keep work areas neat, clean and orderly.

Take inventory of front end tools and equipment on a routine basis.

Managerial Duties

In collaboration with the Front End Manager; create, develop, communicate, implement, audit, and evaluate operating standards and procedures and make adjustments as needed.

Know and adhere to all aspects of the Employee Handbook, current policies and procedures, safety programs, and collective bargaining agreements.

Establish clear expectations for direct reports and support direct reports to ensure expectations are exceeded.

Delegate and assign tasks for department personnel as needed and ensure tasks are completed.

Provide adequate and timely communication with the Front End Manager and other Assistant Managers in regards to problems/concerns, opportunities, recognition, and other matters of importance.

Supervise work performance and conduct of personnel and support the Co-op's performance management practices as needed and in accordance with Co-op policies, procedures, labor and legal guidelines.

Model behaviors that support the values of the Co-op, through supportive and participatory leadership, promoting cooperation, team building, and motivating employees to achieve goals.

Immediately…