Retail General Manager

Key Attributes:

• People-First Leader: Builds trust, communicates clearly, develops employees, and creates a positive and accountable team culture.
• Organized & Accountable: Creates structure, follows through on commitments, and ensures important details and responsibilities don't fall through the cracks.
• Proactive Problem-Solver: Anticipates challenges, makes sound decisions, and takes ownership of resolving issues rather than waiting for direction.
• Customer-Focused: Understands that every operational decision ultimately supports an exceptional customer experience.
• Brand-Conscious: Maintains Golden Hour Designs' visual standards, tone, values, and customer experience across the retail environment.
• Hands-On Leader: Leads by example and is comfortable jumping onto the sales floor, assisting customers, receiving inventory, supporting the Charm Bar, or helping the team wherever needed.
• Adaptable & Growth-Oriented: Thrives in a growing small-business environment where priorities evolve and no two days look exactly the same.

Own the day-to-day employee experience and leadership of the retail team.

• Lead hiring, onboarding, training, scheduling, performance reviews, coaching, and offboarding.
• Manage employee questions, attendance, performance, and accountability.
• Review timecards and coordinate payroll.
• Maintain appropriate staffing levels based on business needs.
• Build a positive, collaborative, and accountable team culture.

Own the daily operation and overall health of the retail store.

• Lead daily store operations and serve as Manager on Duty.
• Maintain high standards for customer service, merchandising, cleanliness, organization, and store presentation.
• Monitor sales, labor, and operational performance.
• Ensure retail procedures, checklists, and systems are consistently followed and improved.
• Handle customer concerns and operational issues with professionalism and good judgment.
• Support Charm Bar operations, promotions, events, and seasonal initiatives.

Ensure the right products are available, organized, and presented to brand standards.

• Monitor inventory levels and coordinate replenishment needs.
• Oversee receiving, inventory accuracy, product organization, and seasonal transitions.
• Partner with Production and Commerce on purchasing, product launches, and inventory planning.
• Ensure products are accurately priced, merchandised, and presented in-store.

Keep retail aligned with the broader needs and priorities of the business.

• Communicate retail priorities, challenges, and opportunities to the Owner and leadership team.
• Collaborate with Production, Commerce, Marketing, Customer Service, and Programs & Events.
• Support company-wide initiatives, markets, and special projects.
• Identify opportunities to improve systems, processes, and the overall customer experience.

• 3+ years of retail management experience, ideally in a customer-focused specialty retail environment.
• Experience leading, hiring, training, and coaching a team.
• Experience with scheduling, labor management, payroll/timekeeping, and employee performance.
• Strong organizational, communication, and problem-solving skills.
• Confident decision-maker who can work independently and hold others accountable.
• Comfortable balancing people leadership with hands‑on operational work.
• Experience with Shopify POS, Etsy, Faire and Google Workspace.
• Genuine enthusiasm for creativity, self-expression, and creating memorable customer experiences.

• People leadership and employee development
• Hiring, onboarding, and performance management
• Scheduling and labor management
• Retail operations and…