Retail Assistant Manager

Retail Assistant Manager
• Fed Ex Office

Position Summary
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping and quality control processes. Manages the store in the absence of the Store Manager. The Assistant Manager is required to perform all functions normally performed by a team member.

General Duties and Responsibilities
This is a representative list of the general duties the position may be asked to perform; it is not intended to be all‑inclusive.

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Creates a customer‑focused environment in all areas of the store (production, retail, self‑service, and shipping) and monitors the store to ensure a clean and professional environment
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers’ needs are met quickly and quality products are delivered
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
• Interviews job applicants, complies with all company hiring policies and assists the Store Manager with the hiring of team members
• Coaches, counsels and provides feedback to team members on their performance to ensure adherence to company policies and standards
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
• Oversees shipping‑related services and activities
• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
• Complies with and enforces Fed Ex Office established policies and procedures and maintains an environment of controls
• Assists Store Manager in review and transmission of payroll and daily close‑out of POS
• Performs all other administrative duties as needed or requested, including scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required

Minimum Qualifications and Requirements

• High School diploma or equivalent education
• 1+ year of related experience; prior supervisory experience preferred

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast‑paced environment, under substantial pressure
• Ability to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability to report regularly to work and maintain established business hours to support the Fed Ex Office business; regular attendance and/or reporting may include a physical location or a schedule depending on the role’s scope

Pay Transparency
The compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. The actual starting pay would be determined by experience relative to the job, market level, and other job‑related factors.…