BDC Agent

Business Development Coordinator Join The Niello Company
- Driving What's Good for Over a Century!

Brief Description Business Development Coordinator Join The Niello Company
- Driving What's Good for Over a Century!

If you're passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

• Driver's License
• Clean DMV

• High school diploma or the equivalent.

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently reaching and/or lifting overhead.
• Infrequently climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

• Assist the service department with telephone calls.
• Communicate with callers in a professional, friendly, and efficient manner, while striving to minimize the time they are put on hold.
• Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave.
• Keep accurate and current records of client contact and follow up activities.
• Communicate messages to the appropriate parties in a timely manner.
• Make daily appointment schedule available to all service advisors.
• Monitor appointment schedule to ensure that over-booking does not occur.
• Provide the service department with a list of daily appointments.
• Pull service files and run vehicle identification number status for the next day’s business.
• Assist the service department with other duties when time allows.
• Maintain on-going positive relations with all clients to encourage repeat business and referrals.
• Maintain high customer satisfaction standards by making customers feel welcome, comfortable, treating each one with courtesy and respect.
• Handle telephone, email, and text inquires throughout the day in a prompt, efficient, professional and pleasant manner.
• Always speak in a positive manner when discussing the dealership, fellow employees, or dealership policies when communicating with the customer.
• Make appointment confirmation day prior to appointment.
• Initiate missed appointment calls 90 minutes after scheduled appointment time.
• Report to work with a positive attitude, on time and ready to work.
• Maintain a professional appearance and attitude.
• Keep work area neat and clean.
• Complete additional tasks as directed.

This document is intended to describe the general nature and level of work being performed by people…