Sales & Service Representative

Heieck Supply, 950 Richards Blvd., Sacramento, California, United States of America

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Heieck Supply is one of those trade names and is looking for a Sales & Service Representative at their Sacramento, CA location.

Pay for Sales & Service Representative is between $28.00 and $34.00 per hour at this location.

Do you take pride in providing an excellent customer experience? Are you dependable, knowledgeable and motivated to win? Do you enjoy developing customer relationships, identifying opportunities and producing measurable sales results?

If so, we would like you to join our team as a Sales & Service Representative
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The Sales & Service Representative owns responsive customer service, accurate order execution, assigned-account growth and proactive sales activity. This position serves customers at the counter and over the telephone while identifying opportunities to increase sales, gross profit and share of wallet.

This role is expected to be consistently present, communicate directly, follow through on commitments and take ownership of customer needs from the initial request through completion.

Meet or exceed the sales, gross-profit-dollar and gross-profit-percentage targets established with the Profit Center Manager.

Understand your current performance and take action when results are below target.

Maintain a defined group of assigned customers and qualified prospects.

Proactively contact customers to identify upcoming work, product needs and sales opportunities.

Generate and qualify sales leads that can develop into new customers and profitable business.

Identify opportunities to increase share of wallet with existing customers.

Build lasting customer relationships and become a trusted resource for their business.

Answer incoming telephone calls and serve counter customers promptly and professionally.

Ask probing questions to understand customer needs and recommend profitable solutions.

Identify substitutions, upgrades, add-ons, cross-sell opportunities and value-added services.

Overcome objections, communicate Heieck’s value, ask for the order and close the sale.

Accurately enter sales orders, bids, returns and customer commitments.

Verify product, quantity, unit of measure, price, availability, ship date and delivery requirements before making commitments.

Create routine customer quotations and coordinate complex commercial opportunities with the Commercial Sales & Quotations Specialist.

Review open orders and backorders and communicate changes before the customer must ask.

Communicate clearly, directly and professionally with customers, vendors and team members.

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