Inside Sales​/Showroom Rep

Summary: As an inside sales associate, you will actively reach out to contractors, builders, and developers to promote our products and services. You will engage in outbound calls, build relationships, and encourage potential clients to visit the branch for consultations and to explore our product offerings. Your efforts will focus on acquiring new accounts and expanding our market presence. The primary responsibility is to seek out and capture new market share.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Deliver an exceptional showroom experience by engaging with customers, offering design inspiration, and addressing inquiries via email, phone, or in person.
• Qualify walk-in customers to understand their project scope and recommend MSI materials to meet their full project needs.
• Acquire new contractors/clients for MSI.
• Maintain client relationships through follow-ups and outstanding customer service.
• Actively follow up with trade customers to explore opportunities and close sales by addressing outstanding quotes and providing excellent service.
• Gain comprehensive knowledge of MSI products within the showroom.
• Ensure the showroom and displays are kept in top condition, products are updated, and marketing materials are readily available for customers.
• Perform additional duties as assigned.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Deliver an exceptional showroom experience by engaging with customers, offering design inspiration, and addressing inquiries via email, phone, or in person.
• Qualify walk-in customers to understand their project scope and recommend MSI materials to meet their full project needs.
• Acquire new contractors/clients for MSI.
• Maintain client relationships through follow-ups and outstanding customer service.
• Actively follow up with trade customers to explore opportunities and close sales by addressing outstanding quotes and providing excellent service.
• Gain comprehensive knowledge of MSI products within the showroom.
• Ensure the showroom and displays are kept in top condition, products are updated, and marketing materials are readily available for customers.
• Perform additional duties as assigned.

Additionally, the candidate must meet the following Education and/or Experience requirements:

• Previous retail sales experience in the industry is required.
• Ability to offer solutions that meet customer needs.
• Strong customer service skills.
• Quick learner with the ability to understand MSI products.
• Excellent oral and written communication skills in English.
• Strong organizational skills.
• Experience using PCs and navigating multi-window environments.
• Availability to work on Saturdays.
• High School Diploma required.
• 2 years of related industry experience preferred.
• Knowledge of tile/stone is a plus.
• Ability to work independently or as part of a team.
• Problem-solving skills.
• Resilience in handling customer rejections.

Additionally, the candidate must meet the following Education and/or Experience requirements:

• Previous retail sales experience in the industry is required.
• Ability to offer solutions that meet customer needs.
• Strong customer service skills.
• Quick learner with the ability to understand MSI products.
• Excellent oral and written communication skills in English.
• Strong organizational skills.
• Experience using PCs and navigating multi-window environments.
• Availability to work on Saturdays.
• High School Diploma required.
• 2 years of related industry experience preferred.
• Knowledge of tile/stone is a plus.
• Ability to work independently or as part of a team.
• Problem-solving skills.
• Resilience in handling customer rejections.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.