Intake Coordinator

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Irvine, CA, US

23 days ago Requisition

Salary Range: $60,000.00 To $70,000.00 Annually

Title:

Client Intake Specialist (REMOTE)

At The Estate Lawyers, we fiercely protect trustees from getting sued and beneficiaries from getting screwed. We're California’s premier trust and probate litigation firm—built for speed, precision, and results.

We’re a litigation-first law firm driven by accountability, team excellence, and delivering elite service to clients going through some of the most stressful times of their lives. Our Client Intake Specialist plays a critical role in that journey: the trusted guide who helps people see a better future—and makes it easy to take the first step.

If you’re part strategist, part closer, part empath—and thrive in a fast-paced, emotionally intense, high-stakes environment,we want to meet you.

You’ll be the first real voice prospective clients hear. You’ll guide them through the discovery and engagement process, help them understand their legal needs, and move them toward confidently signing with the firm.

This is not a call center role but you will be engaging person-to-person in high-stakes relationship building.

One consult at a time in a multi-stage process you will be qualifying, conveying a complex value proposition, and compelling a client commitment to put tens, and even hundreds of thousands of dollars on the line.

People buy from people. Clients have options. You must establish a preference for working with The Estate Lawyers. Every meeting matters:
The initial telephonic call;
Zoom meeting consults;
Setting the table for successful legal strategy sessions;
Timely follow-up calls;
Email drips (no hiding behind emails). You’ll be empowered to bring empathy, confidence, and precision to every client experience.

• Have experience and demonstrable success selling high-end services or luxury products like real estate, vehicles, fine jewelry, or coaching.
• Thrive in one-on-one conversations where your ability to build trust quickly makes a real difference
• Are high energy, performance-driven
  , and motivated by clear goals and bonus opportunities. To close deals and make more money, high activity and professional sales behavior will be required.
• Understand the importance of fast follow-up and strategic follow-through in the sales process.
• Love being the calm, confident, emotionally intelligent person in the room while reminding yourself, it’s not about you. Be client focused:
  Listen, be curious, be skeptical, lead the client to what’s best for them.
• Want a role where your impact is real, visible, appreciated, and compensated.

• Conduct consultations (by phone, Zoom, or in-office) with prescreened potential new clients (PNCs)
• Collect and document relevant case facts with compassion and clarity
• Present our firm’s value in a way that aligns with the PNC’s core pain points and future goals
• Identify whether our legal team is the right fit for the matter
• Guide qualified PNCs through our engagement process with confidence
• Draft retainer agreements and ensure smooth transition to legal production team
• Follow up with undecided PNCs using scheduled contact sequences and CRM tools
• Maintain accurate intake records in Clio Manage and Hub Spot
• Coordinate with attorneys for retainer reviews, intake notes, and legal conflict checks
• Track metrics related to conversion, follow-ups, and consult show rate
• Maintain awareness of performance metrics and find ways to continuously improve.
• Collaborate with marketing…