Security, Security Guard

Description

Our Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, restaurants and several great places to eat. We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.

We pride ourselves in our great customer service towards associates and guests. We put people first! Our management team understands the need for flexibility and work life balance, which allows our team to always give our guests the best service. We currently rank #2 of all Sacramento hotels on Trip Advisor.

JOB OVERVIEW:

As Overnight Security, you will patrol all areas of the hotel property; assist owner/guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical-hazard inspections. Respond to accidents and contacts EMS or administers first aid/CPR as required. Assist owner/guests/associates during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents.

Defuse owner/guest/associate disturbances and will call for outside assistance if necessary. Handle all interruptions and complaints and resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Complete incident reports to document all Loss Prevention related incidents. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Loss Prevention and property reports/documents;

releases information only to authorized individuals. Conduct investigations and interviews with relevant parties to gather evidence. Comply with attendance rules and be available to work on a regular basis.

• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Must be available to work both weekend days and holidays.

REQUIRED

SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.

BENEFITS

For full time associates, we offer some of the best coverage in our industry through Kaiser Permanente. We also offer medical benefits to part time associates. Our management company offers 401k with company matching, vacation and sick pay.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of…