X Street NC - Overnight Shift Support Staff

Overview

We are a nonprofit organization dedicated to providing social services. The Overnight Shift Support Staff position is located at the X Street Navigation Center, a 100‑bed shelter in partnership with the City of Sacramento. The overnight shift runs from 10:00 PM to 6:30 AM. Employees working 30 or more hours per week are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short‑term disability insurance coverage.

POSITION SUMMARY: The Shelter Support Staff is responsible for ensuring quality service in a safe, non‑judgmental manner to all program participants compassionately and professionally as it relates to the program objectives, including supportive interaction, assessment of needs, and maintaining safety and integrity of residents.

OBJECTIVES /

ACTIVITIES:

• A. Responsible for performing daily work requirements to achieve established objectives of the department.
  • Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
  • Coordinate meal preparation, bed/sleeping assignments, showers, laundering, and other daily routines.
  • Provide “awake” shift coverage and maintain ground security at all times; conduct hourly safety and security checks during designated periods.
  • De‑escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and coworkers as necessary.
  • Maintain daily reports to provide statistical information.
  • Respond to all client questions and concerns.
  • Perform clerical duties on shift, i.e., answer telephone, record message, and file as necessary.
  • Maintain clear, thorough, routine communication with all residents.
  • May perform other duties as assigned.
• B. Responsible for assistance with client development.
  • Support the Volunteers of America Staff in implementing plans to assist residents in the successful completion of the program.
  • Role model positive behavior to help clients as they work towards self‑sufficiency.
• C. Responsible for all areas of daily program maintenance in compliance with company policies.
  • Document and report all client concerns and/or infractions that can impact the program’s security and safety.
  • Secure approval for exceptions to standard policy.
  • Notify management of potential workflow problems and resource needs necessary to attain performance standards.
  • Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
  • Communicate with all staff, service providers, and external county/state/city program representatives as required.
  • Direct available resources as required.
  • Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
  • Maintain an above‑average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.
• D. Responsible for Security tasks.
  • Client Check‑In and Check‑Out
    • Verify the identity of individuals entering or exiting the premises.
    • Maintain accurate records of client entries and departures.
  • Weapon Detection and Prevention and Storage
    • Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.
    • Follow strict protocols for handling suspicious items or individuals.
    • Conduct thorough searches of bags and personal belongings.
    • Ensure prohibited items, such as drugs or paraphernalia, are not brought in.
    • Identify and store items prohibited in the shelter.
  • Surveillance and Monitoring
    • Operate security cameras and monitor activity to ensure safety of shelter guests and staff.
    • Report and respond to any signs of breaches or misconduct.
  • Communication During Medical Emergencies
    • Coordinate with staff to ensure swift response to medical situations.
    • Facilitate clear and efficient communication between involved parties.
  • Conflict Resolution
    • Assist in de‑escalating verbal or physical altercations to maintain the safety of all community members.
    • Use de‑escalation skills to diffuse tense situations without compromising security.
  • Emergency Response
    • Contact emergency personnel, such as EMS, Fire, or law enforcement, when necessary.
    • Document incidents and actions taken…