Security Agent | Full Time

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When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.  

At Hyatt, we believe in the power of belonging-of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Ideally situated across from the stunning and lush 40-acre California State Capitol State Park - and surrounded by restaurants, shopping, and nightlife - our recently redesigned downtown Sacramento, California hotel places you in a serene urban oasis within walking distance of the Capitol Mall, Crocker Art Museum, Old Sacramento Waterfront and more. Enjoy the expansive resort-style pool deck, savor an exquisite dinner beside an outdoor fireplace, or take in the city skyline views from your guest room.

We are seeking a professional, service-oriented Security Agent to join our team at a high-profile downtown hospitality property with 24/7 security operations. This role is ideal for individuals who thrive in a fast-paced, team-based environment and understand that hospitality security is built on visibility, professionalism, and exceptional guest interaction.

Our Security Agents are responsible for maintaining a safe and welcoming environment for guests, associates, and visitors while upholding the highest standards of service and professionalism.

This is an hourly position with a compensation of $23.14 per hour.

We’re proud to offer exceptional benefits which include:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

• Provide a visible security presence throughout the property, including lobby, public areas, back-of-house, and parking facilities
• Deliver exceptional customer service while enforcing property policies and procedures.
• Conduct routine patrols and safety inspections
• Monitor CCTV, access control, and alarm systems
• Respond promptly and professionally to incidents, medical emergencies, disturbances, and safety concerns
• Write clear, accurate, and detailed incident reports
• Must be able to work a flexible schedule, including weekends and holidays
• Communicate effectively with guests, team members, management, and first responders
• Support emergency response procedures and life safety protocols
• Abide by Post Orders and organizational standards

One year minimum of security experience

Ability to stand and walk for prolonged periods. To include, but not limited to; standing, walking, lifting approximately 40lbs, and climbing multiple flights of stairs

Comfortable with periods of exposure to hot and cold weather

Proficient computer and cellphone skills. This role requires the use of application based reporting software

Intermediate to advance literacy in English reading and writing

High School Diploma or equivalent (GED)

Previous hospitality security experience preferred

Excellent verbal and written communication skills

Current CPR/AED & First Aid certification (Red Cross or ASHI)

Report writing and investigative skills with attention to detail

A true desire to satisfy the needs of others in a fast-paced environment

ASIS or ALHEI certifications for roles

Supporting training, education, and…