Service Technician

Overview

The Service Technician reports to the Service Manager, and is responsible for the installation, repair and maintenance of various commercial coffee and beverage equipment. This role plays a key part in ensuring the consistent production of high‑quality beverages by troubleshooting equipment issues, conducting preventative maintenance, and installing new systems. The Service Technician works within their designated region to minimise downtime, optimise operational efficiency and deliver exceptional service to customers.

• None

• Install, maintain and troubleshoot commercial coffee and beverage equipment, including coffee and tea machines, soda dispensers, ice makers and water filtration systems at customer locations.
• Accurately diagnose and repair mechanical, electrical and plumbing issues in various beverage systems, ensuring all work aligns with manufacturer specifications.
• Perform routine preventative maintenance and quality assurance tests on equipment to ensure top performance and minimise downtime.
• Maintain and organise inventory of tools, parts and equipment required for service, adhering to replenishment guidelines.
• Complete all service documentation, including accurate work orders, invoices and customer signatures, and close service calls in a timely manner.
• Stay current on product knowledge, actively engaging with customers to provide accurate information about Royal Cup products and services.
• Adopt a sales and service mindset, identifying and pursuing opportunities for account growth, including new customer installations and referrals.
• Participate in “On-Call” service, including after hours and weekend schedule rotation.
• All other duties as assigned.

• Minimum of a High School Diploma (or an equivalent such as a GED)
• 2+ years of recent experience servicing and repairing commercial equipment, particularly in the food service or beverage industries.
• Valid driver’s licence required.
• Strong understanding of plumbing systems and water flow, with hands‑on installation and maintenance experience.
• Advanced knowledge of electrical systems, power distribution and troubleshooting techniques.
• Proficient in reading and interpreting technical manuals, schematics and hydraulic/electrical diagrams.
• Skilled in using diagnostic tools and testing equipment, including:
• Water quality and pressure testing devices
• Refractometers
• Multimeters (for AC/DC voltage, amperage and resistance)
• Ability to independently manage a dynamic workload, prioritise tasks and maintain high productivity.
• Basic technology skills, including smartphone usage and a willingness to learn new mobile applications.
• Ability to occasionally travel, including overnight stays as required in support of customer account maintenance, new service installations and other projects.
• The ability to successfully complete the pre‑employment process.

• Vocational training in electrical or mechanical fields, or equivalent hands‑on experience

• Ability to safely climb, walk, stoop, kneel, crouch and perform other physical movements necessary for machinery maintenance, installation and service.
• Capability to lift, push and pull up to 150 lbs, with assistance as needed.
• Ability to carry up to 30 lbs of product or equipment.
• Ability to work on uneven surfaces and maintain balance in a variety of environments.
• Ability to reach heights up to 74" to service equipment.
• Personal Protective Equipment (PPE), such as hearing and eye protection and non‑slip shoes, is required in certain situations.
• Frequent exposure to high‑traffic areas, such as kitchens, break rooms and restaurant back‑of‑house environments.
• Occasional exposure to slick floors and loud work environments.

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high‑quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family‑owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care. We are a…