Tech Support Agent

Job Details

Job Details

Job Location:

Sacramento, CA 95826

Position Type:
Full Time Job Shift: Normal Business Hours Job Category:
Indirect Labor - IDLTechnical Support Agent Full Time Sacramento, CA

If you are a forward-thinker interested in technical support, then keep reading! We are searching for aTechnical Support Agentto join our Elevator Controls team at Vantage Elevation.

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage iscomprisedof eight business units including GAL Manufacturing; GAL Canada;
Hollister Whitney;
Elevator Controls;

Courion;
Bore-Max;
Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage suppliesalmost allelectro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

• AA or Technical Degree in Electronics (or equivalent work experience).
• 3-5 years ofprevioushands‑on technical work experience in a customer support environment, preferably related to elevator systems.
• Spanish speaking preferred.
• Musthavebasicunderstanding of electrical principles.
• Ability to read and interpret line diagrams and schematics.
• Ability to multi-task efficiently.
• Strong communication skills, verbal and written, including fluency in English.
• Technical Support experience related to elevator systemsa plus.
• Good knowledge of elevator systems and control equipment anddemonstratedexpertisein troubleshooting a plus.
• Initiative and self-reliance.

• Work directly with customers to provide services andassistsin resolving technical problems with EC control systems in any of the following areas –Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade & Repair.
• Requires use of discretion to effecttimelysolution of problems to ensure customer satisfaction,eliminatedowntime, and prevent cost overruns.
• Analyze and verify proper operation of elevator control options to meet customer needs, safety/coderequirementsand company standards.
• Effectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e‑mail.
• Document customer issues and steps taken to resolve the issue.
• Monitor call queues and respond with a sense of urgency, ensuring process adherence.
• Provide customer technical training and technical presentations as needed, both in‑house and/or at customer locations.
• Escalate unresolved customer complaints and issues to management to ensuretimelyresponse and closure of the escalated customer complaint and issue.
• After‑hours on‑call availability may berequiredin this position.
• Periodic travel to customer sites may berequiredin this position. Must be willingtravelon short notice.
• Provide technical/sales engineering support and/or training when needed.
• Other job‑related assignments as assigned.

• $26 - $28 per hour and potential for bonus
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/Company Match/ Non‑Elective
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• … and more!

Full time Position, In Person

Monday-Friday6:00AM
-3:00 PM,40 hourwork week

Sacramento, CA

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.