Field Service Technician

Description

Field Service Technician

Sacramento, CA |
Full-Time |
Field-Based | $70,000 – $85,000 per year

If you like being the person who shows up, solves the problem, and leaves a customer's office running better than you found it, this role is for you. As a Field Service Technician in the Sacramento area, you'll be the face of Spectrum

VoIP at customer sites. One day you're running and terminating cable, the next you're standing up a phone system, configuring a firewall, or mounting cameras, then walking the customer through everything before you head out.

You’ll own your installs from start to finish, work independently with real autonomy, and be a critical part of an installation team that customers count on.

Founded in 2007, Spectrum

VoIP has grown into the largest Texas-based cloud-hosted VoIP provider in the US. We stand apart by offering Unlimited Features at a simple flat-rate price, on one of the most feature-rich platforms available. We're privately owned, growing, and serious about a culture of excellence that celebrates diversity, innovative thinking, and consistently exceeding client expectations.

• Install and configure VoIP hardware, including phones, analog gateways, paging systems, and door phones
• Run, terminate, and test structured Ethernet cabling
• Install or reconfigure routers, firewalls, and network peripherals
• Install camera systems
• Troubleshoot networked office equipment such as printers, scanners, DVRs, and cameras
• Train new customers on their products and services so they're confident from day one
• Document your work clearly, including any outstanding items, so nothing falls through the cracks
• Manage equipment inventory using our inventory management software
• Keep your company vehicle clean and well-maintained, and follow all safety guidelines and company policies

• 3+ years of experience as a field service technician serving commercial customers
• High school diploma or equivalent
• Solid understanding of TCP/IP networking and network configuration
• Experience with ISP circuits and modems (Cable, DSL, T1, FiOS, etc.)
• Structured cabling experience: running CAT5e, terminating to jacks and patch panels, crimping ends, and testing and troubleshooting cable runs
• Experience working with analog POTS services on 66 and 110 blocks
• Ability to follow detailed installation documentation
• Strong communication skills and a professional, customer-first presence
• Organized, self-sufficient, and comfortable working with little or no supervision
• Valid driver's license with a clean driving record and no moving violations

• Technical training or a related degree
• Experience with Mikrotik and Cisco routing and switching equipment
• Certifications such as CCNA, Network+, A+, or BICSI

• Daily travel to customer sites, with some overnight and weekend travel
• Climbing ladders up to 12 feet, pulling and routing cable, and lifting or moving equipment weighing 10 to 50 pounds
• Working outdoors and adapting to changing site conditions
• Identifying color-coded wiring and cable pairs
• Obtaining a security license for camera system installations, if required

• Salary: $70,000 – $85,000 per year, based on experience and skills
• Health: Medical, dental, and vision eligible after 30 days, including 100% employer-paid employee-only HDHP coverage plus an HSA contribution
• Retirement: 401(k) with company match
• Time off: Flexible PTO, paid holidays, paid sick leave, and paid parental leave
• Growth: Paid training and access to our learning management system
• More: Company vehicle, Employee Assistance Program, additional ancillary benefit plans, and an employee referral program

Spectrum

VoIP is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.