Community Support Outreach Specialist

Overview

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions:
Serene Health, Community Support, and American True Care, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. Our aim is to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture is built on pride, passion, and a collective commitment to making a positive difference in people’s lives. We are a dynamic and forward-thinking organization that supports continuous learning and professional growth through access to industry experts, cutting-edge technologies, and a supportive community that values each individual’s contributions. A career at Optima MMG offers opportunities to advance your career while transforming lives and communities through passionate and fulfilling work.

The official job title is Community Support Outreach Specialist.

• Develop relationships with community programs, members and leaders. Cultivate and maintain collaborations to support housing initiatives and program referrals.
• Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. Aid in assisting them to find and sustain housing and reduce homelessness.
• Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, and create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.
• Keep channels of communication open and proactively problem-solve with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs.
• Offer personalized case management support that is individualized, culturally competent, family-focused, goal-driven, strengths-based, and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.
• Provide personalized support in life skills, job preparation, and financial literacy to guide members toward self-sufficiency through training in home care, job readiness, and budgeting.
• Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to the Supervisor.
• Act as a liaison between landlords and tenants to resolve issues, prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, and consult with service teams, social workers and case managers as needed. Monitor progress toward goals.
• Perform additional duties as assigned.

• Housing Transition Navigation Services
• Housing Tenancy and Sustaining Services
• Community Transition Services / Nursing Facility Transition to a Home
• Housing Deposits
• Short-Term Post-Hospitalization Housing

• High school diploma or GED is required.
• Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required.

• Must have a valid California driver's license and valid vehicle insurance.
• Bilingual Spanish (Required)
• Excellent communication, interpersonal, customer service, active listening and organizational skills.
• Computer skills for documentation, email and chat support.
• Proficient speaking, reading, and typing abilities and strong proofreading skills.
• Proficient in working independently and collaboratively in a team to provide member care.
• Proficiency in multitasking, organization, financial management, planning and attention to detail for effectively providing care to multiple members.
• Ability to perform under possible emotional stress and conflict, including dealing with uncooperative members and families.
• Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a…