Case Manager

At Goodwill Industries®Sacramento Valley & Northern Nevada, Inc. (Goodwill) you’ll hear us say “because of Goodwill” a lot. Often it means, “because of Goodwill I got a hand up” or “because of Goodwill I have a chance.” Our organization is built on a rich history of finding the hidden value and possibility in people and donated goods alike since 1933. Today, we continue to innovate the social enterprise of our founders and lead with our mission to utilize Goodwill resources to help people with disadvantages achieve self-sufficiency in everything we do.

This mission is expressed through our retail stores and collection sites which create an accessible shopping experience for all, an environmentally conscious alternative to the landfill, and an employment platform for 2,700 people annually. We go beyond creating jobs alone and provide essential resources to our Family of Nonprofits and regional community partners serving over 350,000 people with disabilities, people experiencing homelessness, veterans, seniors, opportunity youth and children in need every year.

That’s over 900,000 life‑changing services including job training, emergency shelter for families, resource and referral information, meals, youth advocacy, and mental health counseling. Over 95% of total revenues are dedicated giving back to the communities we serve.

Under direction of the Program Manager and with independent professional responsibility, performs case management with individuals and families who are program participants in permanent housing; functions at a highly skilled level in such areas as professionalism, record‑keeping, assessment, individual counseling, community resource referrals; mainstreaming participants to community services. The ideal candidate will have strong understanding of the “housing first” model and the ability to maintain a strength‑based perspective, and to work with low‑income adults from diverse social and ethnic backgrounds who have a history of homelessness.

• Performs overall assessment of program participant’s needs and develops individualized service plans with short and long term goals.
• Reviews case plans weekly to adjust goals where needed or appropriate.
• Performs a wide variety of group coaching with program participants.
• Facilitates an array of educational workshops and support groups designed to meet participant needs.
• Educates program participants on issues surrounding living skills, parenting, financial capability, workforce development, health and hygiene, housing, and drug and alcohol abuse.
• Maintains comprehensive lists of community resources for use by program participants; refers program participants accordingly.
• Maintains and updates all client files to ensure compliance.
• Establishes individualized budgets with program participants and assists program participants in monitoring savings and expenditures.
• Documents all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records.
• Transports program participants in company vehicle, as needed.
• Attends meetings and trainings as directed.
• Performs other related duties, as assigned.

• Social casework objectives, principles, and methods.
• Public welfare laws and the functions of public welfare agencies.
• Principles of community organization and problems which call for the use of both public and private community resources.
• Individual and group behavior and effects of social and economic forces upon individuals and families.
• Principles and techniques of interviewing and documentation in social work.
• Group facilitation.
• Basic computer skills/applications

• Demonstrate skill in the application of casework methods and practices
• Provide program and casework consultation to other staff members
• Interpret to the applicant, program participant, or others the public welfare programs as set forth in the laws, rules, regulations, policies and procedures
• Follow established documentation guidelines
• Establish and maintain effective individual and group relationships with participants, the general public, and employees
• Serve as a role model to clients by emulating…