Case Manager

Basic Purpose

The purpose of this position is to assist clients of the Transitional Living Program in their efforts to prepare for and to access affordable housing. It is also to assist clients with job search skills, job placement, and to achieve a level of self‑sufficiency to stay in housing.

• Adheres to agency’s policies and procedures.
• Provides housing case management to clients seeking housing assistance. Case management tasks include intake, assessment, information and referral, housing case management, application assistance, placement, and follow‑up services.
• Provides case management geared to housing assistance and job development. Employment services include job preparation, job search, and workshops.
• Implements case management standards as required by all funding sources, including the Salvation Army.
• Establishes and maintains a housing referral system for clients, including landlords, rental agencies, management companies, local and regional housing authorities.
• Assists in coordinating periodic workshops for clients and potential clients on housing, employment and related issues.
• Maintains accurate and confidential case records on each client served.
• Enters, tracks and reviews Bridges client data.
• Provides case management sessions to each family at least twice a month.
• Attends trainings as required by the Salvation Army.
• Completes and submits all required paperwork in a timely manner as designated by the supervisor. Meets deadlines and department productivity demands.
• Acts as a role model within and outside the agency.
• Maintains a positive respectful attitude.
• Communicates regularly with supervisor about program issues.
• Consistently reports to work on time, prepared to perform duties of the position.

• AA degree in a related social services field, one to three years of experience, or a combination of education and experience.
• Experience working in the housing arena, accessing housing for clients, conducting case management and providing outreach and education services.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Must possess a valid California Class C Driver License and be able to drive a Salvation Army vehicle.
• Must be 21 years or older.
• Authorize the Salvation Army to add name to the CA DMV Pull Notice Program.
• Complete the Salvation Army vehicle course training.
• Ability to work well under pressure and meet deadlines.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, and/or pull objects.
• Ability to reach overhead.
• Ability to operate telephone.
• Ability to lift up to 25 lbs. for administrative positions.
• Ability to operate a computer.
• Ability to process written, visual, and/or verbal information.
• Ability to operate basic office equipment and tools such as PC, fax machine, telephone, calculator, copier, printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.