Human Services Quality and Review Specialist (with Special Skills Classes

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

8/10/2026, 8/24/2026 (Final)

Under general supervision, the Human Services Quality and Review Specialist performs the more difficult and complex functions involved in providing administrative and technical support for designated public assistance benefit program operations; communicates policies and procedures to staff.

• Applicable laws, rules, and regulations governing public assistance benefit programs
• Sources of information necessary to establish eligibility for multiple public assistance benefit programs
• Community resources providing social, health, nutrition, housing, employment, training, child care, transportation, and other necessary customer services
• General goals and purposes of public social services programs
• In-depth interactive interviewing and information gathering techniques
• Record management, work-load management, quality control, and program review practices
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• Record keeping and case management principles and practices
• Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
• English usage, spelling, grammar, and punctuation

• Conduct interactive interviews
• Read, apply, and explain federal, state, and local laws, codes, regulations, procedures and policies governing multiple public assistance benefit programs
• Analyze and interpret written, numerical, and verbal data from a variety of sources
• Draw logical conclusions and make appropriate recommendations, independent judgments, and decisions
• Communicate clearly and concisely, verbally and in writing
• Organize and prioritize work assignments
• Conduct case reviews and evaluations; maintain accurate and systematic records
• Prepare statistical and narrative reports
• Develop and maintain cooperative, effective working relationships with customers, co-workers, other agencies, and the general public
• Work effectively with people from a variety of socio-economic, ethnic, and cultural backgrounds
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met

Two years of full-time, paid experience within the last five (5) calendar years determining initial and continuing eligibility for one or more categories of public assistance in a California County Welfare Department.

AND

Successful completion of 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling, or other field closely related to the intent of the class.

Note:

Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health.

Note:

Additional full-time, paid experience as described above may substitute for the educational requirement on a year for year basis (1 month of experience is equal to 2.5 semester (3.75 quarter) units).

Note:

If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note:

If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.

Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the…