Coordinated Access System Supervisor

Responsibilities

• Under the direction of the Director of Housing and Care Coordination, responsible for providing consistent and quality navigation to social service needs via telephone, in person, e-mail, and other forms of communication.
• Collaborate with internal and external stakeholders to provide access to housing-focused community resources and homelessness prevention services.
• Address client needs during peak hours and assist in the shelter matching process for CAS Shelters.
• Provide coaching and feedback to the CAS Specialists to ensure that individual and agency performance standards are achieved.

• Associate's degree or higher in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college.
• OR 2+ years’ direct client services experience in a community-based health, social service, information and referral or non-profit setting.
• Ability to communicate effectively with diverse and multi-cultural individuals while being non-judgmental and respectful.
• Ability to work effectively and collaboratively in a team environment.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Must not present a direct threat to the safety and health of self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.
• May be required to pass a drug and background screening.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.

Demonstrates expertise in client navigation for social services, effective communication with diverse populations, and collaboration with stakeholders to enhance access to housing resources and homelessness prevention services.