Forward Deployed Engineer

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Join the global leader in API and AI governance in the era of Artificial Intelligence! API traffic now outnumbers human traffic online, and a significant portion of that traffic is powered by the Kong platform, the world’s most popular API gateway. As organizations modernize for AI‑driven connectivity, Kong is uniquely positioned at the center of enterprise transformation.

We are seeking a Forward Deployed Engineer (FDE) to join Kong’s growing Professional Services organization. This is a highly strategic, customer‑facing engineering role focused on helping enterprise customers accelerate adoption of Kong’s API and AI Connectivity platform through hands‑on implementation, automation, migration tooling, and solution engineering.

As an FDE, you will work directly alongside customer engineering teams to solve complex technical challenges, accelerate migrations, build reusable automation, and deliver production‑grade solutions in real‑world enterprise environments. You will operate at the intersection of software engineering, architecture, platform engineering, and customer delivery. This role is ideal for engineers who enjoy building, coding, solving ambiguous problems, and working directly with customers on mission‑critical initiatives involving APIs, AI gateways, service connectivity, modernization, and cloud‑native platforms.

You will collaborate closely with Solutions Architects, Engagement Managers, Product Engineering, Customer Success, and Product teams to ensure successful customer outcomes while also influencing Kong’s product direction based on field experience. Working at Kong is a unique opportunity to make a massive impact on Fortune 50/500 customers as they modernize mission‑critical systems for the AI era.

• Partner directly with enterprise customers to design, build, and implement Kong‑based solutions across cloud, hybrid, and on‑premise environments.
• Lead hands‑on implementation efforts for API gateways, AI gateways, service mesh, developer portals, and related connectivity technologies.
• Build automation frameworks, migration tooling, custom integrations, and reusable accelerators to simplify customer adoption and modernization efforts.
• Drive migration initiatives from legacy API management platforms to Kong.
• Work closely with customer developers, platform teams, architects, security teams, and executives to solve complex technical and operational challenges.
• Develop production‑grade code, scripts, plugins, CI/CD integrations, Kubernetes automation, and infrastructure tooling as part of customer engagements.
• Collaborate with Kong Product and Engineering teams to influence roadmap priorities based on real‑world customer feedback and implementation learnings.
• Create reusable best practices, technical assets, reference architectures, documentation, and design patterns to scale delivery excellence across the organization.
• Support strategic customer initiatives involving AI connectivity, governance, platform modernization, and cloud‑native transformation.

• 8+ years in customer‑facing engineering, platform engineering, professional services, site reliability engineering, or software engineering roles.
• Strong hands‑on software engineering and implementation experience.
• Experience with API gateways, API management, integrations, or distributed systems platforms.
• Strong Kubernetes and cloud‑native infrastructure expertise.
• Experience building automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling.
• Strong proficiency in Linux, networking, cloud infrastructure, and Dev Ops practices.
• Experience with major cloud providers including AWS, Azure, or GCP.
• Programming experience in languages such as Python, Go, Java, JavaScript, or Lua.
• Experience with Infrastructure‑as‑Code and automation tooling such as Terraform, Helm, Ansible, or Git Ops frameworks.
• Prio…