Customer Service Dispatch

Dispatcher

As a valued member of our team, the Dispatcher will coordinate activities of workers engaged in the transportation and delivery of mixed concrete aggregates by performing the following duties.

Benefits

• PPO/HMO Health Insurance, Medical, Dental, Vision, Life
• PTO (Paid Time Off)
• 401k Retirement Plan
• Overtime Pay
• Direct Deposit
• Employee Assistance Program

Essential Functions

• Receive orders for company's deliveries of products such as rock, stone, and sand.
• Monitor drivers on the tracking screen.
• Communicate with supervisor and drivers to schedule deliveries according to factors such as truck capacities, distances to delivery sites, and unloading time.
• Roster dispatch to the trucks.
• Ensure that all loads are hauled and ticketed promptly and accurately.
• Record all dispatched calls, deliveries, and pickups in software to maintain record database and track deliveries.
• Ensure that the ticketing system is functioning properly at all times.
• Ensure that the tare weights in the system are frequently uploaded as required.
• Communicate effectively with loading and unloading facilities as needed.
• Maintain contact with drivers via tablets to expedite deliveries.
• Assist in the preparation of reports as required.
• Ensure all transportation laws and regulations are met.

Non-Essential Duties

• Promote a team approach and maintain dialogue with all employees to exchange information and gather ideas.
• Create and maintain a positive, safe, and effective work environment.
• Perform other tasks as required.

Competencies

• Knowledge of applicable transportation regulations and laws.
• Great attitude, ability to handle stressful situations.
• Excellent organizational skills and attention to detail.
• Able to communicate with others to convey information effectively.
• Able to meet strict deadlines for deliveries.

Position Type/Expected Hours of Work

This is a full-time position. General days and hours of work are Monday through Saturday, hours to be determined. Not eligible for remote work. Occasional evening and weekend work may be required as job duties demand.

Travel Required:

Estimated 25%

Minimum Education and Experience

• High School Diploma or G.E.D.
• 1+ years of dispatching experience preferred, preferably in a construction/transportation related environment.
• Proficient with Microsoft office, Excel, Outlook, or related software to maintain record database and track deliveries.

Preferred Education and Experience

• 3+ years of dispatching experience, preferably in a construction/transportation related environment.
• 2+ years of supervisory experience in a related environment.
• Bilingual in English/Spanish.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; use hands to finger, handle, or feel and reach with hands and arms.

The employee is frequently required to walk, climb, or balance, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, toxic or caustic chemicals and outside weather conditions.

The employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate to loud. The employee is regularly exposed to wet or slippery ground conditions. Employee must wear required…