Route Service Representative Job Sacramento area,California USA,Transportation

Job Title:
Route Service Representative

Job Location:

Sacramento, CA
Duration: 2 Months
Shift

Schedule:

Monday thru Friday 10am-7:30pm Pay Range: $20.14 - $ 23.16 Summary:
The Route Service Representative (RSR) is the face of our company to the public and our customers, acting as an Ambassador in all interactions. This position involves managing day-to-day route operations by addressing client needs related to tracking, sorting, storing, and transporting patient specimens and other materials, including supplies and patient results. Responsibilities:

Responsible for compliance with all processes, including timekeeping, attendance, punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, and proper handling and storage of samples.
Ensure the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
Operate company vehicle safely and maintain a valid driver's license and driving record within acceptable company guidelines.
Ensure the route is started with proper equipment tools, such as route scanner sync/paper logs, carry bag, and prepared coolers for thermal storage.
Follow the scheduled/sequenced route while allowing for will-call stops and special pickups.
Maintain specimen integrity, including the use of a specimen carry bag to transport specimens by temperature.
Follow all scan/documentation requirements, including tissue/irreplaceable and frozen tracking processes.
Place "Door Hanger" for will-call clients with no specimens out and notify the Supervisor and/or Team Leader of service issues.
Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
Keep route information, sequencing, and client notes up to date.
Attend and be punctual for meetings and training sessions.
Meet all training requirements in a timely manner as assigned.
Properly care for and maintain company equipment, including scanners, telephones, and vehicles, and communicate any deficiencies.
Document and provide appropriate client satisfaction information to Logistics Management.
Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
Demonstrate Everyday Excellence in Client Behaviors, including Agility, Customer Focus, Transparency, United as One Team, and Performance Oriented.

Required Skills:

Strong customer service skills.
Strong interpersonal skills.
Strong problem-solving skills.
Strong sense of collaboration.
Strong communication skills.
Strong decision-making skills.
Customer Focus.
Integrity.
Trust.
Act with a Sense of Urgency/Importance.
Approachable.
Service-driven.
Sincere.
Composure.
Professionalism.
Honesty.
Respect.
Patience.
Knowledgeable.
Humorous.
Self-Development.
Informing.
Drive for Results.