Specialist, Logistics (Day Shift

The Specialist, Logistics

Ensures the secure and timely transport of donor cells and drug products between Orca Bio's manufacturing sites and transplant centers. This role owns real-time coordination of active courier runs, disruption response, chain-of-custody documentation, and vein-to-vein KPI tracking, and partners closely with internal stakeholders and external donor and recipient organizations. As partof a cross-trained team, the Specialist also serves as backup coverage for packaging operations during surge periods.

The ideal candidate is proactive, solutions-oriented, and able to work independently in a fast-paced environment, with strong attention to detail, a sense of urgency, and the ability to troubleshoot issues in real time.

• 6:00am to 6:30pm or
• 6:30am to 7:00pm

• Sunday, Monday, Tuesday + every other Wednesday or
• Thursday, Friday, Saturday + every other Wednesday

• Provide live tracking of courier flights throughout active runs.
• Monitor weather and emergency events that may affect transport, and adjust plans proactively.
• Maintain daily communication with Orca Porters during active runs.
• Actively monitor shipments and resolve delays or issues in real time.
• Participate in on-call coverage during active courier transports to handle non-routine issues.

• Rebook delayed flights and hotels, and re-issue itineraries and TSA letters as travel plans change.
• Assess the impact of flight delays on batch and delivery timelines, including triage with manufacturing and scheduling.
• Manage NMDP delays and issues routed through the courier, and negotiate NMDP itineraries.
• Lead courier incident management (personnel), clean up incident paperwork, and follow up with TSA and couriers on potential and actual changes.
• Communicate changes urgently and professionally to all impacted stakeholders.

• Upload chain-of-custody (CoC) and NMDP records; verify temperature data; and track the return of materials.
• Update delivery times in Orca Link and capture vein-to-vein (V2V) times for KPI reporting.
• Ensure all documentation and compliance requirements for pickups and deliveries are met.

• Schedule couriers for donor cell pickups and deliveries, and coordinate outbound drug product shipments to recipient sites.
• Manage flight and travel logistics for couriers, liaising with airlines and travel providers.
• Lead third-party courier implementation and troubleshoot transportation issues as they arise.
• Review and approve courier invoices, and track and optimize courier performance.
• Conduct commercial site feasibility assessments for new and existing treatment centers, and support dry-run paperwork.
• Partner with clinical schedulers and commercial case managers to troubleshoot and triage non-routine issues during transports.

• Serve as cross-trained backup for night packaging operations during surge or coverage gaps, covering coordination- adjacent, non-aseptic tasks:
  Credo and dry-shipper charging and preparation, asset checkout and batch assignment in TrakSYS, final packing/handover and CoC, shipping-condition confirmation, temperature-data upload, and asset recirculation.
• Continuously evaluate and improve logistics workflows to support operational scalability.
• Contribute to training materials and ensure the courier team remains compliant and current.
• Assist with additional logistics and operations-related projects as needed.

• Bachelors degree and 2–3 years of relevant logistics experience required. B.S. in biology, life sciences, or logistics preferred.
• Proven success in logistics coordination, preferably in a regulated environment.
• Familiarity with handling biological materials and associated transportation regulations is a plus.
• Proficiency in logistics tracking systems or software required.

• Logistics or courier coordination in fast-paced, time-sensitive industries (e.g., healthcare, biotech,or medical transport).
• Working with regulated materials, such as biological…