Route Service Representative

Job Title

Pay Range: $20.00hr - $23.00hr

• Valid Driver’s license with a minimum of 3+ years driving experience.
• Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months.
• General computer knowledge and experience with handheld scanner equipment preferred.

• Responsible for compliance with all processes including timekeeping, attendance, vehicle safety, and OSHA requirements.
• Handle and store all samples from the client office to the drop off point, including proper packing of specimens for shipment.
• Perform safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
• Operate company vehicle safely and maintain a valid driver’s license and driving record within company guidelines.
• Ensure route is started with proper equipment tools such as route scanners, carry bags, prepared coolers, and dry ice.
• Follow route as scheduled and sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times using specimen carry bags to transport items by temperature.
• Follow all scan and documentation requirements including tissue, irreplaceable, and frozen tracking processes.
• Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing, and client notes up to date.
• Document and provide appropriate client satisfaction information to management.
• Maintain professionalism and a service orientation with clients.

• 1+ years of experience in a customer service, logistics, or delivery related job strongly preferred.

• Strong customer service skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Strong communication and presentation skills.
• Strong decision-making skills.
• Integrity and trust.
• Professionalism and composure.
• Drive for results.

• Ability to communicate effectively with stakeholders.

• Ability to travel.
• Ability to use phone and hand held device (PC) extensively.
• Ability to stand for prolonged periods.
• Ability to sit for prolonged periods.
• Ability to walk for prolonged periods.
• Ability to drive for prolonged periods.
• Ability to perform tasks requiring fine dexterity with hands and steadiness.
• Ability to lift 25 pounds.
• Ability to lift 40 pounds occasionally.
• Ability to carry up to 15 pounds for several minutes at a time.
• Ability to maintain constant mental visual attention to details and see in limited light scenarios.
• Ability to balance.
• Ability to bend and kneel.
• Ability to push and pull.
• Ability to reach and twist.