Senior Operations Manager

• Location 19515
  
  E. Walnut Drive N.,City of Industry, CA, 91789,United States
• Base Pay $ - $ / Year
• Employee Type Exempt - FT
• Required Degree 4 Year Degree
• Manage Others Yes

Job Description

Position Summary
As the Sr Operations Manager (IFF) , you will be responsible for Ocean / Air Freight Forwarding department, in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and processes. Maintain the business flow of the department. Ensure all levels of compliance are met in the operation process. Supervise the staff to make sure they are using all the tools available to achieve operational and financial goals of the department.

You will oversee a team and ensure that all processes are executed efficiently and effectively.

Duties and Responsibilities

• Coordinate logistics shipment import/export, air/ocean, warehouse, customs brokage, and trucking.
• Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient and timely delivery of cargo
• Manage relationships with customers, vendors, and other third-party service providers to ensure the highest level of service and customer satisfaction
• Ensure compliance with all relevant regulations and laws, including customs & FMC regulations and trade laws
• Develop and implement policies and procedures to improve efficiency and quality of service delivery
• Identify and implement process improvements to reduce costs, improve service quality, and enhance customer satisfaction
• Monitor and report on key performance indicators, such as cargo delivery times, costs, and quality
• Manage Special Projects as assigned

Educational background / Work experience

• A bachelor's degree in logistics, supply chain management, or a related field is required
• At least 5 years of experience in freight forwarding, logistics, or a related field is required

Familiarity with Ocean & Air import/export procedures and regulations

• Excellent leadership and communication skills
• Strong analytical and problem-solving skills
• Knowledge of logistics and supply chain management principles
• Ability to work well under pressure and in a fast-paced environment
• Proficiency in Cargo Wise system

Supervisory Responsibilities

• Supervising a team of freight forwarding operation and other support staff, ensuring the team are following our KPI and meeting our standard on customer service.

Preferred Qualifications

• Experience with leading ocean cargo logistics software and systems ( Proficiency in Cargo Wise system preferred)
• Familiarity with ocean / Air freight regulations, customs requirements, and export controls
• Knowledge of shipping routes and schedules
• Fluency in English is required
• Knowledge of additional languages is a plus

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Essential Job Functions

• Maintain regular and punctual attendance.
• Interact with employees and customers in an appropriate manner.
• Use a computer for tasks such as communicating via email and preparing reports and work schedule.
• Review and analyze data and information.
• Plan, prioritize and monitor activities.
• Complete assigned tasks/projects in a timely manner.
• Comply with all Company policies and procedures

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position.

It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as…