Parts Counter Person

Parts Counter Person

Job Location:

Sacramento, California, USA 95838 (Onsite Position)

At Komatsu, we lead the construction and heavy equipment industry with cutting‑edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company‑Owned Dealers West operates thirteen Company‑Owned branch locations in CA, NV, AZ, UT and WY. To learn more about Komatsu Company‑Owned Dealers, visit our website!

• Competitive Compensation
• Career Planning and Advancement
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Training Opportunities
• ....and working for an OEM owned dealership!

As the Parts Counter Person you will play a critical role in providing parts support to customers for walk‑ins, phone, service department and other media orders as well as processing, filing, expediting and updating department paperwork. Equipment knowledge and jobsite experience is a plus. In this role, you will be tasked with using multiple computer systems including inventory systems, email, Micro Soft programs, and other equipment parts look up systems.

This position includes membership with Operating Engineers local union number 3.

• Assist phone and walk‑in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities.
• Assist service department with parts requests, returns, and inquiries. Document and track activities.
• Inspect incoming freight for damage and discrepancies; document and report issues
• Verify quantity and condition of received materials and input data into inventory systems
• Operate manual and powered equipment, including forklifts, safely and efficiently
• Pick, pack, and stage customer orders for shipment according to schedule
• Process and release sales orders; coordinate outbound freight and logistics
• Utilize UPS, Fed Ex, and other shipping platforms to manage outbound deliveries
• Provide shipping and receiving documentation support to the customer service team
• Issue stock goods for internal service jobs and interpret part requirements accurately
• Maintain clean, organized, and clearly labeled storage areas to optimize space and efficiency
• Other duties as assigned

• 1 to 3 years of prior experience with CE and/or Mining parts counter, inventory, purchasing required
• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.
• Valid drivers license and clean driving record
• Ability to safely operate a forklift
• Other duties as assigned

At Komatsu, your base pay is one part of your total compensation package. This role pays $28.38 - 37.81. The actual offer will consider a wide range of factors, including experience and location.

This position includes membership with Operating Engineers local union number 3.We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.