Customer Care Advisor

Join Cable One, operating as Sparklight, as a Customer Care Advisor I and help connect communities with essential broadband services. In this role, you'll be the first point of contact for residential and small business customers, assisting with internet, TV, and phone inquiries. You'll handle calls, chats, and emails to resolve billing questions, account updates, and basic technical issues while delivering caring, accurate, and timely support.

Working in our people-focused, community-minded culture, you'll receive training, growth opportunities, and competitive benefits in a stable, evolving telecom environment. Your commitment to integrity, accountability, and teamwork will help create exceptional customer experiences every day.

Responsibilities

• Handle inbound customer calls, chats, and emails regarding internet, TV, and phone services
• Troubleshoot basic service and connectivity issues using established scripts and tools
• Assist customers with billing questions, payments, and account updates
• Educate customers on products, features, and self-service options
• Document all interactions accurately in CRM and ticketing systems
• Follow call quality, compliance, and data privacy standards
• Collaborate with teammates to resolve complex or escalated issues
• Meet or exceed KPIs such as handle time, quality, and customer satisfaction

Required Skills

• Customer support
• Call center systems
• CRM software
• Ticketing systems
• Basic troubleshooting
• Account management
• Data entry
• De-escalation techniques
• Time management
• Written and verbal communication