Warranty & Service Administrator

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions.

We’re seeking a Quality Assurance Specialist
- Administrative who’s ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Job Title: Quality Assurance Specialist
- Administrative |
Req : 17111 |
HR Contact: Caitlyn COLLINGS |
Location: Building Envelope - Corp Saginaw, MI

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations. In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers.

The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment. This is a full-time, hourly position with eligibility for an additional safety bonus. The role reports to the Quality Assurance Administrative Supervisor.

• Handle incoming phone calls, direct inquiries appropriately, and resolve issues
• Support efficient day-to-day operations
• Process inspection requests
• Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
• Investigate missing information in company databases to ensure they are complete and accurate
• Create warranty records
• Create warranty transfer documents and process accordingly
• Maintain polite and professional communication via phone, e‑mail, and mail to customers, building owners, contractors, and internal department
• Other duties as assigned

High School Diploma or GED is required.

• A minimum of 2 years’ experience in an office or administrative position
• Working knowledge of Microsoft operating systems to include proficiency in Word and Excel
• Excellent keyboarding skills
• Strong phone, verbal, and written communication skills
• Accurate and detail oriented
• Ability to perform in a team-oriented atmosphere

• Competitive salary & Bonus Incentive
• Retirement Savings:
  Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.