Quality Assurance Specialist- Administrative; Part-Time

Quality Assurance Specialist
- Administrative (Part-Time)

Requisition

Location:

Saginaw, MI, US, 48601

Pay Type:

Hourly

ABOUT THE ROLE

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Part-Time Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations. In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers.

The role reports to the Quality Assurance Administrative Supervisor.

WHAT YOU’LL ACCOMPLISH

• Handle incoming phone calls, direct inquiries appropriately, and resolve issues
• Support efficient day-to-day operations
• Process inspection requests
• Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
• Investigate missing information in company databases to ensure completeness and accuracy
• Create warranty records
• Create warranty transfer documents and process accordingly
• Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal departments
• Other duties as assigned

WHAT WE'RE LOOKING FOR

Education: High School Diploma or GED is required.

Required

Work Experience:

• A minimum of 2 years’ experience in an office or administrative position
• Working knowledge of Microsoft operating systems, including proficiency in Word and Excel
• Excellent keyboarding skills
• Accurate and detail oriented
• Ability to perform in a team-oriented atmosphere

WHAT WE OFFER

• Competitive salary & Bonus Incentive
• Retirement Savings:
  Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law.

Amrize North America Inc, and its subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruit This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act.

Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
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