Graduate Assistant International Admissions – CRM Support

Graduate Assistant for International Admissions – CRM Support Skip to main content#Graduate Assistant for International Admissions – CRM Support page is loaded## Graduate Assistant for International Admissions – CRM Support Apply locations:
Main Campus time type:
Part time posted on:
Posted Yesterday job requisition :
JR-1153
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* Job Title:

** Graduate Assistant for International Admissions – CRM Support
** Full or Part Time:
** Part time
*
* Hours:

** 20
* * Exempt:
** No
* * Supervisory Org:
** International Admissions (JM-SE)
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* Job Description:

***
* Job Title:

** Graduate Assistant for International Admissions – CRM Support
** Department:
** International Admissions
** Wage:** $15.52/hour Graduate Assistants are required to work a minimum of 10 hours per week. During the fall and winter semesters, work hours may not exceed 24 hours per week. During the spring and summer semesters, Graduate Assistants may work up to, but not exceed, 40 hours per week.

This appointment is for a maximum of two calendar years.
*
* Job Description:

**** CRM Systems Support
*** Assist the CRM Captains with projects
* Provide first-level support by helping troubleshoot and resolve reported CRM system issues.
* Assist with updating and maintaining content within CRM portals.
* Assist with editing the SVSU admissions-related web pages
* Develop, review and test HTML email layouts
* Create custom programs to improve and update CRM database and functions based on user input or through investigative work
* Organize and support the implementation of new data import files
* Design data exports using SQL programming based upon user feedback
* Generate reports for data error clean-up
* Participate in daily team meetings
* Support Admissions and International staff at recruitment events
** Minimum Qualifications
*** Bachelor's degree in a related field.
* Currently admitted to, or eligible for admission to, an approved graduate program ferred programs include:  + Master of Computer Science & Information Systems  + Master of Business Administration
* Proficiency with Microsoft Office Suite and the ability to quickly learn new software applications.
* Strong written and verbal communication skills.
* Demonstrated critical thinking, problem-solving, and organizational skills.
* Ability to interact professionally and effectively with students, faculty, staff, and members of the campus community.
* Ability to manage multiple priorities, meet deadlines, and work independently as well as collaboratively.
* Ability to perform the essential duties of the position with or without reasonable accommodation.
** Preferred Qualifications
*** Working knowledge of HTML, CSS, SQL, and one or more of the following: PHP, Dot Liquid, or JavaScript.
* Experience working with CRM, student information, or database systems.
* Demonstrated interest in technology, systems support, or data management.
* Strong work ethic with a willingness to learn new technologies and processes
** SUPERVISION RECEIVED:
** General supervision is received from Director of International Admissions
** TUITION ELIGIBILITY & TAX IMPLICATIONS:
** Graduate Assistantships include a tuition and fee waiver of up to 12 credit hours per semester (maximum 30 per academic year), funded by the SVSU central budget.

Full-time enrollment (9 credits or more) is required in the Fall and Winter semesters, with minimal exceptions available. Less than full-time enrollment is allowed in the final semester for completion or for programs that do not offer full-time enrollment

All tuition/fee waivers will be reportable as taxable income per IRS regulations. Employees should consult a tax advisor for guidance.
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* WORKING CONDITIONS:

*** Duties are generally performed inside and not exposed to adverse conditions.
* All work associated with this role must be performed within the state of Michigan.
*** The above reflects the general details considered necessary to describe the essential functions of the job. It shall not be construed as an exhaustive statement of duties, responsibilities, or requirements that may be inherent in the job.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.  

The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.**
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