Warranty & Service Administrator

Job Title: Quality Assurance Specialist
- Administrative

Req : 17111 |
HR Contact: Caitlyn COLLINGS |
Location: Building Envelope - Corp Saginaw, MI

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations.

This is a full-time, hourly position with eligibility for an additional safety bonus. The role reports to the Quality Assurance Administrative Supervisor.

• Handle incoming phone calls, direct inquiries appropriately, and resolve issues
• Support efficient day-to-day operations
• Process inspection requests
• Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
• Investigate missing information in company databases to ensure they are complete and accurate
• Create warranty records
• Create warranty transfer documents and process accordingly
• Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department
• Other duties as assigned

• High School Diploma or GED required

• A minimum of 2 years’ experience in an office or administrative position
• Working knowledge of Microsoft operating systems to include proficiency in Word and Excel
• Excellent keyboarding skills
• Accurate and detail-oriented
• Ability to perform in a team-oriented atmosphere

• Competitive salary & Bonus Incentive
• Retirement Savings:
  Choose from 401(k) pre‑tax and/or Roth after-tax savings
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well‑being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law.

Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E‑Verify and will provide the federal government with your I‑9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting‑ This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act.

Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.