Surgery Scheduler Endoscopy

Overview

The Surgical Services Scheduler is responsible for scheduling cases electronically taking information from the telephone of via faxed reservation. This individual ensures that all practices are followed to maintain excellent records for all cases booked. Daily responsibilities include booking cases into the schedule in a timely manner with accuracy. The Surgical Services Scheduler demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Health Care and the commitment to Extraordinary Care for Every Generation.

• Assist offices/physicians in posting cases to the Endoscopy and surgery schedule.
• Assists Registrar with Point of Service collection of copays and deductibles
• Performs other duties as assigned.
• Works with coworkers in a friendly and cooperative manner.
• Consistently demonstrates confidentiality and adherence to HIPPA guidelines.
• Schedules procedures for all of the Endoscopy Rooms, Procedure Rooms and Operating Room
• Maintains current with surgeon and Gastroenterologist privileges and specialties.
• Provides input for policies and procedures related to scheduling.
• Communicates updates and problems timely and accurately to the Scheduling Specialist and/or Manager.
• Makes recommendations for improvements, enhancements and resolutions.
• Maintains current with all Policies and Procedures that impact the Scheduling Department.
• Knowledge of existing software systems within the hospital.
• Demonstrates proficiency with the scheduling database.
• Ongoing evaluation of data for validity and integrity. Pursues discrepancies with users.
• Assists with orientation as needed.

EDUCATION/EXPERIENCE

• High School graduate
• Medical Terminology

Knowledge/Skills/Abilities

• Technical knowledge with Word.
• Strong knowledge of scheduling and
• Endoscopy
• routines
• Current knowledge of physician privileges
• Strong oral and writing communication skills
• Strong organization skills with attention to detail
• Highly motivated and self-directed
• Ability to work independently and as a team
• Ability to communicate positively with customers
  
  Demonstrates sound judgment in difficult/sensitive situations.
• Must be able to sit and type for long periods of time
• Must be able to use the telephone for long periods of time

• Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
• Constant sitting, talking, hearing, near vision, and midrange vision
• Frequent lifting up to 10 lbs.
• Frequent depth perception, visual accommodation, and color vision
• Occasional standing, walking, twisting, reaching, feeling, and field of vision

At Covenant Health Care, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include:

• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities