Receptionist, Administrative​/Clerical

Adira Nursing and Rehab - Receptionist Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Adira Nursing and Rehab in Saginaw, Michigan. As a Receptionist, you will be the first point of contact for our residents, families, and visitors, providing exceptional customer service and administrative support. If you have excellent communication skills, a pleasant demeanor, and the ability to multitask.

• Direct visitors and phone calls, perform clerical support, and Accounts Payable tasks in an efficient manner
• Schedule and oversee job performance of part-time evening and weekend receptionists
• Operate a multiline telephone system and answer calls, directing callers to appropriate individuals or departments
• Receive and follow reception schedule/instructions from your supervisor
• Maintain a current file/listing of residents by name and room number, emergency phone numbers, department extensions, and key personnel
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed
• Assist with administrative duties, including scanning documents into the EMR system
• Create and maintain a warm, positive, and calm environment throughout the facility
• Monitor the presence and location of sales representatives in the facility
• Process Invoices for Accounts Payable in a timely manner
• Work with vendors on past due invoices to find resolutions for payment

• Follow all established safety procedures and precautions when operating office equipment
• Report equipment malfunctions or breakdowns to your supervisor as soon as possible
• Report all unsafe/hazardous conditions to your supervisor immediately

• Maintain confidentiality of all pertinent resident care information to assure resident rights are protected

• Works in an office area as well as throughout the facility and its premises
• Sits, stands, bends, lifts, and moves intermittently during working hours
• Is subject to frequent interruptions
• Works beyond normal working hours, weekends, and holidays, and on other shifts as necessary
• Attends and participates in continuing educational programs
• Is subject to pressure from multiple/emergency calls
• Communicates with nursing and other department personnel

• Must possess a high school diploma
• Must have at least six (6) months of experience in a receptionist or secretarial position, and at least 6 months of Accounts Payable experience
• Must be able to read, write, and speak the English language in an understandable manner
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public
• Must be a minimum of 18 years of age and of good moral character
• Must possess a cheerful personality and be able to work harmoniously with other personnel
• Must be able to follow written and oral instructions
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with other personnel
• Must have a pleasant speaking voice