Warranty & Service Administrator

Warranty & Service Administrator

Requisition

Location:

Saginaw, MI, US, 48601

Pay Type:

Hourly

Position type:
Full-time / Hourly

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

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Description:

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions.

Were seeking a Quality Assurance Specialist
- Administrative who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Job Title:

Quality Assurance Specialist
- Administrative | Req  | HR Contact:
Caitlyn COLLINGS |

Location:

Building Envelope - Corp Saginaw, MI

Duro-Last Roofing , the world’s largest manufacturer of prefabricated roofing systems, is seeking a Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations.

In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment.

This is a full-time, hourly position with eligibility for an additional safety bonus. The role reports to the Quality Assurance Administrative Supervisor.

• Handle incoming phone calls, direct inquires appropriately, and resolve issues
• Support efficient day-to day operations
• Process inspection requests
• Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
• Investigate missing information in company databases to ensure they are complete and accurate
• Create warranty records
• Create warranty transfer documents and process accordingly
• Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department
• Other duties as assigned

• High School Diploma or GED is required

• A minimum of 2 years’ experience in an office or administrative position
• Working knowledge of Microsoft operating systems to include proficiency in Word and Excel Excellent keyboarding skills
• Strong phone/verbal/written communication skills
• Accurate and detail oriented
• Ability to perform in a team-oriented atmosphere

• Competitive salary & Bonus Incentive
• Retirement Savings:
  Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

#Duro-Last

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

BUILDING INCLUSIVE WORK SPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the…