Redemption & Transport Coordinator

Full Time Clerical Saginaw, MI, US

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Schedule:

Monday-Friday, 8:00 a.m.

-5:00 p.m.; in-office position

Michigan Recovery Services (MRS) is seeking a dependable, detail-oriented, full-time Redemption and Transport Coordinator to manage vehicle and personal-property redemptions and coordinate vehicle recoveries throughout Michigan. This role schedules appointments, verifies required documentation, communicates with debtors, clients, and internal staff, and helps ensure each release or recovery is completed accurately, professionally, and in compliance with applicable requirements. The ideal candidate communicates clearly, stays organized in a fast-paced environment, handles sensitive information with discretion, and follows established procedures consistently.

• 401k with employer match
• Health Insurance, AFLAC, Life Insurance
• Paid vacation

Hourly wage based on experience, minimum starting at $16/hour

• Answer the redemption phone line, schedule redemption appointments, explain required documentation and fees, and respond to questions professionally.
• Coordinate vehicle and personal-property redemptions with debtors and MRS staff to support an orderly, documented release process.
• Before each redemption, verify that MRS has received all required documentation and photographs.
• Collect applicable redemption or repossession fees from debtors and obtain all required signatures at the time of release.
• Review accounts after each transaction and confirm that complete, accurate documentation has been uploaded to the system.
• Gather the information and documentation required for impounded vehicles and coordinate their release.
• Follow up daily on voluntary repossessions and coordinate with the Transportation Manager to ensure vehicles are recovered promptly and efficiently.
• Maintain professionalism and comply with all applicable federal, state, and local laws, regulations, and company procedures, including requirements associated with the CFPB, GLBA, FDCPA, and UCC.
• Submit accurate, timely invoicing to clients.
• Provide responsive, courteous service to clients and communicate account updates accurately and promptly.

• High school diploma or equivalent required.
• Strong telephone and computer skills, including proficiency with Microsoft Office applications.
• Strong organizational and time-management skills, with the ability to prioritize competing tasks and remain accurate in high-pressure situations.
• Basic math skills and experience handling cash and processing payments accurately.
• Ability to maintain accurate records, protect confidential information, and follow detailed procedures.

This position works in an office environment and requires prolonged periods of sitting or standing, frequent computer and telephone use, and routine keyboard work.