Receptionist, Administrative​/Clerical

Overview

The primary duty of the Front Desk Receptionist is to act as a liaison and serve as an information source between the hospital, its departments, and the public. Excellent customer service and communication expertise must be demonstrated at all times. The Receptionist is responsible for coordinating the timely delivery of accurate information, items, and equipment to appropriate destination. The Receptionist provides additional assistance and support to ensure that guests reach their destinations and keep appointments as scheduled.

Receptionists work closely with and take responsibility for processes that directly involve other departments. Receptionists must be able to work independently while serving as an integral part of a cooperative team.

The primary duty of the Front Desk Receptionist is to act as a liaison and serve as an information source between the hospital, its departments, and the public. Excellent customer service and communication expertise must be demonstrated at all times. The Receptionist is responsible for coordinating the timely delivery of accurate information, items, and equipment to appropriate destination. The Receptionist provides additional assistance and support to ensure that guests reach their destinations and keep appointments as scheduled.

Receptionists work closely with and take responsibility for processes that directly involve other departments. Receptionists must be able to work independently while serving as an integral part of a cooperative team. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Health Care and the commitment to Extraordinary Care for Every Generation.

• Model Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation.
• Answer multi-line phones, transfer calls and effectively communicate with caller.
• Access the electronic medical record system to verify appointment information and accurately direct patients, visitors, and all other Covenant customers to the appropriate area of service.
• Accurately directs patients, visitors, and all other Covenant customers to the appropriate area of service.
• Escorts Covenant’s customers to departments or nearest elevators whenever possible.
• Maintains patient testing, procedure, education, surgical and volunteer staffing schedules. Maintains department supplies and forms.
• Maintains hospital and department resources (i.e. policy, safety and infection control manuals, Department orientation and resource manuals, etc.
• Provide support to the surgical service department by providing information to waiting families and serving as a liaison between the surgeon and family members.
• Receives, holds, notifies, and distributes mail and various items for the Front Desk Resource Team and other departments, until such time a representative of same picks up their items.
• Training of new staff/volunteer.
• Works with volunteers in delivering mail and flower items to patient rooms.
• Connects vendors, caterers, interviewees etc. with appropriate staff/departments.
• Maintain appropriate number of wheelchairs for daily needs, cleaning as appropriate.
• Other duties and special projects as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma or GED required.
• Training in office, secretarial, or computer field preferred Receptionist/Customer Service experience required.

• Excellent oral and written communication skills.
• Ability to explain situations and issues to people in a tactful, cooperative, and diplomatic manner.
• Demonstrates excellent customer service.
• Excellent interpersonal skills consistent with…