Order Processor, Metals

Join the EXCEPTIONAL® Metals team, a brand of Amrize Building Envelope and manufacturer of high-quality metal products designed for use with single-ply commercial roofing systems.

We’re seeking an Order Processor, Metals who's ready to be part of an innovative, people‑first brand shaping the future of the roofing industry.

The Order Processor ensures accurate, efficient, and customer‑focused movement of metal products from order entry through delivery. This role acts as a central hub between estimating, production, logistics, freight partners, sister companies, and customers—making sure every detail is correct and every order flows cleanly through the pipeline.

• Process metal orders from start to finish, reviewing details for accuracy, confirming requirements, and ensuring clean handoffs.
• Create purchase orders for panels, trim, accessories, special items, and vendor‑supplied components.
• Enter orders into WebUI with full accuracy, including materials, finishes, gauges, configurations, and customer information.
• Coordinate trim production with sister companies, confirming schedules, capabilities, and lead times.
• Arrange panel + trim marrying and consolidated shipment, preventing mismatched deliveries and delays.
• Monitor incoming panel confirmations, verifying accuracy against estimating takeoffs, specifications, and customer requirements.
• Serve as a forward‑facing customer service contact, providing updates, confirming deliveries, and managing order details throughout the lifecycle.
• Solely manage PLA customer accounts, currently with a strong emphasis on edge metal products and support.
• Inspect drawings before production, ensuring clarity, correctness, and alignment with order specifications before release.
• Act as a communication hub, connecting estimating, scheduling, production, logistics, and freight services to maintain smooth flow.
• Handle all drop‑ship requests, coordinating orders that ship directly from vendors or sister facilities to customers.
• Communicate with freight carriers to arrange pickups, track shipments, and resolve transit issues quickly.
• Manage sample requests, overseeing the creation, tracking, and timely shipment of all sample materials.
• Maintain sample inventory, ensuring adequate stock levels, organization, and replenishment as needed.
• Coordinate with external vendors, securing materials, confirming availability, and maintaining accurate lead‑time expectations.
• Confirm final deliveries and fulfillment, proactively communicating with customers and documenting completion.
• Support exception management, helping resolve discrepancies, shortages, and production issues when they arise.
• Maintain accurate documentation, including order packets, confirmations, drawings, shipping details, and customer correspondence.
• Assist with continuous process improvements, identifying ways to streamline workflow, reduce errors, and improve turnaround times.
• Collaborate with sales support, assisting with technical clarity, customer questions, and product information when needed.
• Help prioritize order flow, ensuring time‑sensitive or high‑impact jobs move through production with appropriate urgency.

• Ability to read and interpret construction drawings.
• Strong communication and follow‑up skills, internally and externally.
• High attention to detail, with the ability to manage many orders at varying stages.
• Familiarity with metal roofing, panels, trim, and accessories is a plus.
• Comfort working with freight carriers, vendors, and multi‑site coordination.

We offer a safe and clean work environment with excellent full‑time benefits and offer room for advancement with built‑in career progression. We offer competitive hourly wages with annual wage increases.

We also offer a competitive benefits package that includes:

• Medical, dental, and vision insurance
• Prescription drug program
• Flexible Spending Accounts and Health Savings Accounts
• Life and AD&D insurance
• Short‑and long‑term disability
• 401(k) retirement plan with company contribution
• Paid time off and vacation
• 8 ½ paid holidays
• Tuition Reimbursement

#Duro‑Last

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.