Inbound Call Admin

Position Summary

As an Inbound Call Administrator
, you will play a key role in supporting our company's success by following proven systems and delivering exceptional customer service
. In this fast-paced role, you will handle inbound calls with professionalism, follow procedures to ensure smooth operations, and have the opportunity to grow within our sales department
. If you are detail-oriented, eager to learn, and thrive in a dynamic environment, we would love to hear from you.

• Create Netsuite Prospects for new inbound call customers
• Begin creating Estimates for the sales team to process
• Ensure Customer Records are accurate
• Assist with customer questions
• Willingness to learn and grow within the company
• Meet or exceed key performance indicators
• Work the 5p - 6p shifts in rotation with other upper level sales staff
• Transfer calls to a tech or the parts department based on customer needs
• Follow the HHP system and report any problems to management immediately

• Knowledge of Microsoft Office programs
• Knowledge of typing, grammar, and basic written/verbal communication skills
• Knowledge of basic customer service principles

• Attention to detail and accuracy
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Teamwork
• Competitive
• Stress tolerance
• Eager to learn

• Perform all work to company policies, procedures and system standards to meet the company's strategic objective.
• Follow dress code at all times per company policy
• Be proficient in Job Tasks as well as Engine Training.
• Maintain a positive and motivating attitude per company policy.
• Manage attendance per company policy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting
• Perform work at a workstation by Computer and Telephone.
• Cubicle environment with exposure to noise throughout the shift.
• Typing and entering data
• Inbound and outbound calling
• Ability to lift up to 15 pounds

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race
, color
, sex
, religion
, national
origin
, age
, sexual
orientation
, gender
identity
, marital
status
, familial status
, disability, military status, and genetic information.

• This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.