Quick Lube Customer Service Advisor

Quick Lube Customer Service Advisor

As a Quick Lube Customer Service Advisor at Wilson Ford Lincoln in Saginaw, MI, you will be the first point of contact for customers seeking quick maintenance services. Your role involves providing exceptional customer service, ensuring a smooth and efficient experience, and supporting the service team to maintain high satisfaction levels.

• Greet customers promptly and courteously upon arrival.
• Assist customers in selecting the appropriate quick lube and maintenance services.
• Schedule service appointments and manage workflow efficiently.
• Explain services and pricing clearly and accurately to customers.
• Coordinate with technicians to ensure timely completion of service.
• Maintain a clean and organized service area and waiting room.
• Handle payments and process transactions accurately.
• Address customer questions, concerns, and complaints professionally.
• Promote additional services and products when appropriate.

• Excellent interpersonal and communication skills.
• Customer-focused with a friendly and approachable demeanor.
• Ability to multitask and manage time effectively.
• Basic computer skills for scheduling and transaction processing.
• Previous experience in customer service or automotive environments is a plus.
• Reliable and punctual with a strong work ethic.

• Competitive compensation and performance-based incentives.
• Opportunities for career growth and development within Wilson Ford Lincoln.
• Supportive and team-oriented work environment.
• Employee discounts on services and products.
• Comprehensive training and onboarding.

Wilson Ford Lincoln is a trusted automotive dealership committed to providing exceptional vehicle sales and service experiences. Located in Saginaw, MI, we pride ourselves on our dedication to customer satisfaction and community involvement. Join our team and be part of a company that values integrity, innovation, and excellence.