Vehicle Processing Clerk (Hybrid - Saginaw, MI

About the Role

Location:

Saginaw, Michigan (Hybrid)

Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

As a Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.

This position starts at $14 per hour.

This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.

• We make sure you have the tools you need to be able to do your job right and be connected with your team.

• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases

• Handle both inbound and outbound communications (phone, email, mail)

• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents

• Expedite and track case handling through documentation systems

• Meet required metrics

• Handle multiple cases simultaneously within guidelines

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Live chat with a Morley Talent Acquisition (TA) Specialist (  | chat hours: M-F 8 a.m.

- 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

• Excellent multitasking, analytical and problem-solving skills

• Microsoft Office skills

• Must have the ability to pass a pre-employment background check and drug screen

• High school diploma or equivalent

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

• Able to work on site in Saginaw, Michigan, as needed

• Able to work shifts within the center's hours of operation:

• Monday to Friday (no weekends!)

• Primary shift: 8 a.m.
  
  - 5 p.m. Eastern time

• Rotational shift 2-4 times per month: 11 a.m.
  
  - 8 p.m. Eastern time

• Able to stick to the schedule reliably

• Secluded and distraction-free work environment

• Required internet setup:

• High-speed internet delivered through a wired provider (cable or fiber)

• Computer must be physically connected to your modem / router using an Ethernet cable

• Wireless, 5G and satellite connections are not supported

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage

• Dental and vision insurance

• Paid time off

• Associate wellness program with rewards for annual checkups

• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match

• Flexible spending account (FSA)

• Life insurance

• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc

• 24/7 nurse help desk

• Patient advocacy with free 24/7 support for benefit questions and claims

• Guidance for…