Project Coordinator

Description

The Project Coordinator (PC) is responsible for delivering project services to the client base. The PC will be accountable for successful project outcomes and the performance of all professional services team members. The PC role includes two essential pillars:

• Project Execution and Quality Control: Internal and external project stakeholder coordination to achieve business and technical requirements of proposed project solutions based on project schedules and expectations set with the client
• Project Team Scheduler: Scheduler of all members of the Professional Services Team, confirming the use of processes and tools developed to ensure adherence to professional services processes and delivery standards

This role is critical to the success of the managed services practice. It requires excellent communication, administrative, documentation, technical, negotiation, and organization skills. The PC will collaborate cross-functionally with MSP team members to deliver project services to clients.

Project Execution and Quality Control:

• Project Lifecycle Management: Manage all booked IT projects in the project queue
• Project Intake Process: Engage in the project intake and initiation processes, ensuring an organized transition of newly booked projects into the Professional Services Team workflow
• Project Coordination: Coordinate and collaborate with project team resources and client stakeholders to accomplish project work in a timely manner
• Project Scheduling and Schedule Maintenance: Set and maintain the project schedule to meet project timeline commitments
• Project Methodology: Ensure the application of company-approved project methodology by Professional Services Team members to achieve consistent service delivery outcomes
• PE Sync Up: Conduct regularly scheduled sync up meetings with PEs to assure adherence to the project schedule and time budget
• PE Time Entry: Monitor PE time entry timeliness, quality, and accuracy to confirm project status adherence to the project budget and billable hours
• Project Status Monitoring: Review work plans for task completion to ensure that projects are completed on time and on budget
• Project Status Meetings: Schedule, prepare for, and conduct project status meetings with project stakeholders to enable stakeholder alignment on project status
• Project Documentation: Assign and verify completion of required project documentation
• Project Course Correction: Engage in course correction activities with stakeholders when projects go off track
• Business Requirements Confirmation: Ensure that projects meet intended client business outcomes prior to project closure
• Out-Of-Scope Project Services: Manage, complete, and bill for out-of-scope project services

Incident Support and On Call Service:

• Remain cognizant of PE on call schedule
• Work with the Service Desk Manager to schedule PEs for incident support as necessary

Onboarding Projects:

• Manage onboarding projects
• Coordination of all client and MSP stakeholders for the timely completion of onboarding projects for new clients

Communication and Team

Collaboration:

• Adhere to established Professional Services Team processes and workflows, ensuring seamless inter-departmental integration, responsiveness, and transparency
• Champion company core values and actively contribute to enhancing organizational culture

Requirements

• Technical Proficiency: Demonstrates expertise in relevant technologies with a commitment to ongoing technical skills development
• Process Driven: Adherence to established Professional Services Team processes
• Organizational
  
  Skills:
  
  Exhibits robust organizational and coordination abilities, ensuring efficient workflow and team synergy
• Task Management: Proficient in prioritizing and managing project task details to meet deadlines and client expectations
• Business Acumen and Communication: Possesses essential business insights along with strong verbal and written communication skills, crucial for effective client and team interactions
• Educational Background: Holds a bachelor’s degree and/or tech school degree or industry certifications in information technology (ie: PMP, ITIL certifications)
• Proven Track Record: Demonstrates a history of achieving organizational goals while maintaining high levels of operational success and client satisfaction
• Technical Passion: Demonstrates a passion for technology with substantial experience in the field, underscoring a commitment to staying at the forefront of industry developments
• Business Acumen: Understands organizational structures and business operations to foster successful project outcomes