Financial Aid Advisor - Saginaw, MI

Financial Aid Advisor

Department: Administration

Reports to: Director of Financial Aid Operations

• Oversee financial aid operations for multiple campus locations.
• Ensure highest standards for all aspects of the financial aid process.
• Provide customer service and maintain relationships with other departments.
• Package potential and new enrollments and active students, maintaining low past‑due levels through quality processing and reduced rejects.
• Conduct quarterly audits of student accounts receivables.
• Provide regular reporting and assist with staff training.
• Perform federal student financial aid calculations in compliance with federal regulations.
• Recommend process updates to ensure regulatory compliance.
• Participate in audits and investigate questions in annual audits (federal, state, institutional).
• Travel among campuses consistently.

• College degree in an appropriate field highly preferred.
• Minimum of 1 year of financial aid experience preferred.
• Demonstrated ability to drive positive results and improve quality.
• In‑depth knowledge of financial aid regulations and related laws.
• Ability to make independent judgments and decisions.
• Student‑focused individual with a passion for education.
• Willingness to work hours in excess of a typical work week when necessary.
• Eligibility to access federal student aid systems.

• Excellent customer service, communication, and organizational skills.
• Strong time‑management skills and ability to work under pressure.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent telephone etiquette and professionalism.
• Excellent written communication, listening, and interpersonal skills.
• Proactive, innovative, solutions‑oriented, self‑directed with problem‑solving expertise.
• Ability to prioritize and manage multiple demands; flexibility to rearrange priorities to meet changing workload.
• Capable of working independently and as a team player, coordinating multiple tasks while meeting deadlines.
• Basic office equipment proficiency.

• Tuition discounts for Dorsey programs (employee, spouse, and dependent).
• Tuition discount opportunities for select online Lindenwood University degrees for qualifying employees.
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, employee assistance program, and 403b retirement plan.

• MLK Jr. Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Thanksgiving break (Thursday – Friday)
• Christmas Eve and Christmas Days (as observed)
• New Year’s Eve and New Year’s Day (as observed)

Extensive use of office equipment including personal computer, multi‑line phone system, copier, printer, facsimile, and postage meter. Employees may be required to stand, walk, and sit for extended periods, with sufficient hand, arm, and finger dexterity to operate a phone and keyboard. Evening or weekend hours may be necessary.

Dorsey College is an Equal Opportunity employer. We comply with federal, state, and local laws and provide equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status. We are committed to a discrimination‑free environment and to compliance with TitleIX. Applications are reviewed in a non‑discriminatory manner.