Pharmacy Technician

Essential Job Duties

• Assist patients who are dropping off prescriptions; ensure all appropriate patient and insurance information is obtained. (8%)
• Ensure that patient/insurance profiles are accurate in the computer system and accurately enter prescription information. (15%)
• Communicate with insurance carriers to obtain payment for prescription claims. (5%)
• Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with local, state and federal regulations and GLBHC policies and protocols. (5%)
• Assist the pharmacist with filling and labeling prescriptions, communicating with prescribers and agents to obtain new or refill prescriptions, and participate in a team-based approach to Pharmacy Medication Management. (15%)
• At point of sale, verify that the customer receives correct prescription(s) and signs for them. (10%)
• Maintain pharmacy inventory by checking pharmaceutical stock, anticipating needed medication and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs. (5%)
• Complete requisitions for supplies as needed and receive incoming orders accordingly. (2%)
• Answer phone properly and in a timely manner, responding to routine questions and referring calls appropriately, and participate as a patient advocate by communicating with prescribers and their agents. (10%)
• Compound ointments and creams under the supervision of a pharmacist. (1%)
• Pre‑packaging of bulk medications and appropriately labeling/record‑keeping for outlying sites, migrant camps, school‑based programs, etc. (2%)
• Assist other pharmacy staff as needed. (5%)
• Assist pharmacist in maintaining workflow utilizing current Pharmacy guidelines/standards. (8%)
• Maintain a clean work area using current pharmacy guidelines/standards. (3%)
• Maintain awareness of developments in the community and pharmaceutical fields related to job responsibilities and integrate them into own practices. (6%)

• Under guidance of the Pharmacy Director, conduct Quality Assurance and Quality Control activities.
• Keep a record of numerous statistical data.
• Perform other duties as assigned.

• Education:
  
  High School graduate or equivalent.
• Licensure:
  State of Michigan Pharmacy Technician;
  Pharmacy Technician credentials through PTCB or NHA encouraged.
• Certification:
  Basic Life Support (BLS) required.
• Experience:
  
  Six months previous retail or hospital pharmacy experience preferred.
• Skills:
  
  Basic computer skills and pharmacy program literacy preferred; type accurately at 35 wpm; perform basic pharmaceutical math quickly and accurately; knowledge of medication brands and generic names; knowledge of insurance and third‑party payment systems; excellent attention to detail; multitask efficiently and effectively; understand medical terminology and calculations; follow oral and written instructions; bilingual (Spanish/English) preferred.
• Interpersonal
  
  Skills:
  
  Strong organizational, interpersonal and communication skills; professional and courteous attitude; respect for patient confidentiality; exhibit a team‑based approach to customer service.
• Physical Effort:
  Must be able to sit, stand, walk, lift, carry, push, pull, or twist while holding up to 25 lbs occasionally.
• Hours of Work:
  Full‑time or part‑time; flexible and varied; float between sites as necessary.
• Travel:
  Local travel between sites; reimbursement for expenses per GLBHC policy; licensed driver with proof of personal liability and property damage insurance required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.