Patient Care Technician

Summary

The patient care technician is responsible for a wide variety of technical and clerical procedures. This position works under the direction and supervision of a Registered Nurse or practice leadership. The Patient Care Technician (PCT) has frequent direct patient contact when performing phlebotomy, specimen collection and specimen transport. The PCT performs and assists with certain patient rooming activities and for patients according to established policies, procedures and guidelines.

PCT will be conducting other non-patient care clinic tasks as assigned by the practice.

(50%)
* Under direction of supervision prioritizes and organizes care of assigned patients, performing basic patient care tech/phlebotomist skills as outlined in orientation, competencies, policy and procedures. Completes all required documentation in a timely manner.

(25%)
* Assists with completing non-clinical tasks as assigned by the practice (scanning, faxing, pulling practice reports, conducting patient outreach appointment reminders, scheduling patient appointments, Epic Workque follow up)

(15%)
* Documents on patient’s chart, any testing, treatments and pertinent observations. Provides report to team on tasks completed.

(10%)
* Provides for the age specific needs of the population served according to department standards and policies/procedures.

• Performs miscellaneous duties as assigned. Uses effective customer service/interpersonal skills at all times. Demonstrates adherence to all policies and procedure.
• Maintains a professional working relationship with staff members, ancillary services and medical staff.
• Provides personalized care for patients while assuring a timely patient flow through the office.
• Act as an advocate for the patient in his/her interactions with health care services.
• Assists with day-to-day operations as required for optimal patient care.
• Completes patient vitals.
• Documents care given and patient response in patient record including lab data entry.
• Cleans patient exam rooms, equipment and workspace according to infection control policies.
• Demonstrates knowledge and use of appropriate equipment and supplies to provide quality patient care.
• Communicates significant information regarding patient point of care results or vitals to the provider.
• Actively participates as a team member. Constructively addresses patient and team issues to ensure quality patient care and a collaborative work environment.
• Provides patient care chaperone support.
• As assigned, assists with ensuring patient care supplies are stocked and stored in compliance with regulatory requirements.
• Demonstrate and adhere to the standards of infection prevention.
• Maintains a clean, safe and orderly workspace.
• Performs according to procedure for all medical emergencies.
• Provides and ensures safe and secure patient environment.
• Provides excellent customer service.
• Demonstrates professionalism and courtesy at all times.
• My Michigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered.

Credential: PCT: MMH PCT/CNA/EMT/LPN Certification

Equivalent

Experience:

Must hold an internal My Michigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program.

For current PCTs with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal My Michigan Health Patient Care Technician certification will be offered.

Credential: BLS:
Basic Life Support

Equivalent

Experience:

Basic life support is required at time of hire or will be completed at orientation.

Education: High School

Essential: true

Knowledge of medical terminology. Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Mandatory tuberculosis (TB) testing must be done according to My Michigan Health policy. Mandatory Occupational Safety and Health Administration (OHSA) training must be completed annually according to the Exposure Control Plan.

Ability to fully concentrate on task at hand for extended periods of time.

Ability to perform under stress when confronted with emergency or critical situations.

Ability to clearly communicate, present ideas, facts, and clinical information.

Ability to maintain interpersonal relationships, facilitating task accomplishments,…