Front Desk Receptionist- Behavioral Health

Front Desk Receptionist - Behavioral Health

Position posted 2 days ago. Be among the first 25 applicants.

• Patient Check-In/Check-out (10%):
  • Greet patients warmly as they arrive, ensuring a positive experience.
  • Collect and verify patient information, including demographics and insurance details.
  • Schedule appointments, manage cancellations, and reschedule as necessary.
  • Process patient co-payments and payments for services rendered.
  • Direct patients to appropriate areas within the facility.
• Insurance Verification and Billing (15%):
  • Verify insurance coverage, identify copay information and PCP assignment, and facilitate PCP reassignment as needed.
  • Document insurance information in EMR.
  • Communicate sliding fee processes to patients and conduct income determinations to assign payment category.
• Documentation (15%):
  • Utilize the electronic patient management and medical record system efficiently, maintaining patient demographic and financial accounts.
  • Scan paper forms into the EHR in a timely manner and ensure prompt communication with the clinical inbox.
• Scheduling and Coordination:
  • Coordinate appointments, referrals, and follow‑up visits for patients.
  • Communicate effectively with healthcare providers and support staff to optimize scheduling and patient flow.
  • Arrange interpreter services or other accommodations for patients as needed.
• Collections (10%):
  • Collect fees due at the time of visit and issue receipts.
  • Set up payment plans when necessary.
  • Safeguard monies collected, complete deposits and paperwork daily, maintain accurate cash drawer balance, and submit required documentation to Finance.
  • Enter data accurately in computer systems in accordance with GLBHC billing policy and follow the Front Desk Manual for procedures.
• Customer Service and Communications (10%):
  • Maintain excellent customer service skills during all interactions with patients and visitors.
  • Answer telephones or routed calls promptly and screen calls to determine proper routing.
• Orientation Assistance (5%):
  • Assist with orientation of medical assistants, students, and other personnel as assigned.

• Fill in for other staff as needed and qualified.
• Assist with errands as assigned.
• Assist the Center Management as necessary.
• Perform other duties as assigned.

• Education:
  
  High school diploma or equivalent required; one (1) year previous experience in a medical office or clinic setting.
• Experience:
  
  Basic medical terminology and medical insurance processing experience.
• Skills:
  
  Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills essential. Ability to respond to managerial directives and multitask in a dynamic work environment.
• Interpersonal
  
  Skills:
  
  Communicate effectively with a diverse population, function well in a team setting, and respond appropriately to all patients.
• Physical Effort:
  Lift, carry, push, pull, or twist while holding up to 25 lbs. frequently.
• Hours of Work:
  Full‑time or part‑time, flexible and varied; telecommuting is not available.
• Travel:
  Generally not required.

Entry level

Full‑time or part‑time

Administrative