Referral Assistant

Essential Job Duties

• Answers incoming departmental calls, ensuring that all calls are handled or routed as
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and/or tests. Uses appropriate method of communication based upon timing of appointments, as established in departmental
• Assists in the established tracking process as directed by the Referral Manager and/or Referral
• Documents activity in the EHR as directed by the Referral Manager and/or Referral

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

• Performs other duties as assigned.

• Education:
  
  High School diploma
• Licensure:
  None
• Experience:
  
  Medical office experience preferred. Experience in medical record documentation preferred.
• Skills:
  
  Excellent telephone etiquette. Clerical skills such as filing and completion of forms. Legible handwriting. Ability to operate office equipment. Able to follow through on assignment in a timely manner. Ensures that patient confidentiality is maintained at all
• Interpersonal
  
  Skills:
  
  Able to communicate effectively with, and relate to, a diverse population. Able to follow oral and/or written instructions. Able to work independently and as a team member. Must exhibit excellent customer service skills.
• Physical Effort:
  Must be able to sit, stand, and/or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally
• Hours of Work:
  Full-time; flexible and
• Travel:
  Not a requirement of this position.