Clinical Assistant- Primary Care

Janes
1522 Janes Street
Saginaw, MI 48601, USA

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers telephones promptly, and handles/screens calls, including scheduling of patient appointments as directed and taking messages. Greets patients and schedules return appointments. (10%)
• Verifies insurance coverage, conducts income determinations and assigns payment category and updates patient information. Inputs data in computer in accordance with the "Billing and Front Desk Policies and Procedures" guidelines. Follows Receptionist Training Manual for procedures. (10%)
• Patient Preparation & Clinical Support (20%)
  • Roomspatients in a respectful, patient-centered manner.
  • Obtains and documents vital signs, height, weight andrequiredintakeinformation in the EHR.
  • Determinesand documents reason forvisitandupdateshistories appropriately.
  • Performs medication reconciliation per protocol.
  • Preparesexam rooms,equipment and supplies prior to provider entry.
  • Assistsmedical/nursing providers, or as delegated by the nurse team leader, with:
    • Physical exams
    • Gynecological exams
    • Minor/procedures/sutures
    • Wound Care
    • LARC procedures
    • EKG
    • Nebulizer treatments
    • Audiology/tympanometry
    • Other procedures as assigned
  • Provides supportive communication during procedures to promote comfort andsafety, and understanding.
• Safety, Scope & Documentation (20%)
  • Prioritizes patient safety and escalates abnormal findings promptly.
  • Adheres strictly to scope of practice andseeksclarification when uncertain.
  • Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
  • Prepares and administers medications, including immunizations, as ordered and within scope.
  • Documents all patient care accurately andtimelyin the EHR.
  • Communicates provider-directed lab and diagnostic test results per policy.
  • Reinforces provider education andutilizesteach-back methods when appropriate.
  • Follows infection control standards and equipment safety protocols.
  • Maintains patient privacy and dignity throughout the encounter.
• Communicates clearly,respectfullyand effectively with patients,families and caregivers.
• Serves asliaisonbetween patients and interdisciplinary care team.
• Collaborates with providers, nurses, care coordinators, front officestaffand other departments to support coordinated patient care.
• Schedules in-house procedures and initiates referrals to outside agencies/providers.
• Activelyparticipatesin referral tracking,follow-upand care coordination.
• Communicates status updates to providers and care team membersperprotocol.
• Quality Improvement & Population Health (10%)
  • Participates in Quality Improvement initiatives, including workflow improvement and metric monitoring.
  • Assistswithaccuratedocumentation and data entry supporting UDS,HRSAand organizational reporting.
  • Identifiescare gaps (e.g.immunizations, screenings, chronic disease measures) and supports outreach and follow-up efforts.
  • Participates in huddles and staff meetings to review quality metrics andcontributeimprovement ideas.
  • Supports compliance with infection control, patientsafetyand regulatory standards.
• Clinical Environment & Compliance (10%)
  • Maintains cleanliness and disinfection of exam rooms and clinical work areas.
  • Completes refrigerator/freezer temperature logs,medication and supplyexpirationchecks, and CLIA quality control processes as assigned.
  • Maintains and appropriately uses clinical equipment;reportsmalfunctions promptly.
  • Entersorders appropriately for completed testing and health maintenance measures.
  • Assists with desktop and workflow functions as assigned.
• Professional Accountability & Growth (5%)
  • Maintain BLS certification
  • Demonstrates commitment to ongoing professional development and skill validation.
  • Maintains certification (if applicable) in good standing.
  • Seeks supervision appropriately and functions as a reliable team member.
  • Supports a culture of safety, teamwork, respectfulcommunicationand continuous growth.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and…