Clinical Care Coordinator

Janes
1522 Janes Street
Saginaw, MI 48601, USA

* If you are hired as a certified/registered/licensed Medical Assistant for this position, you are eligible for a $500 signing bonus! *

ESSENTIAL JOB DUTIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Staff Supervision and Coordination:
  • Supervise assigned staff, and others as needed.
  • Perform duties of the Clinical Assistants and/or Front Desk staff when necessary, including during absences, tardiness, or emergencies.
  • Provide coaching, mentoring, and career development support to staff.
  • Recruit, train, and evaluate staff performance. Document performance issues and address them promptly.
• Patient Care Coordination:
  • Coordinate care between patients and healthcare teams to ensure optimal workflow and care standards.
  • May assist with scheduling, ensuring accurate and timely scheduling for patient visits and provider appointments.
  • Oversee the management of patient flow and patient satisfaction.
• Staffing and Communication:
  • Coordinate monthly schedules for staff, ensuring adequate staffing for providers and patient care.
  • Address unplanned staffing changes or schedule adjustments as needed.
  • Foster a culture of inclusiveness through open and regular communication during huddles, 1:1’s and routine staff meetings.
  • Maintain positive working relationships with department leaders and support initiatives that always promote GLBHC in a positive manner.
• Procurement and Inventory Management (as assigned):
  • Maintain inventory of medical supplies, vaccines (VFC and private), and stock medications.
  • Monitor expiration dates, rotate inventory, and place orders from vendors in accordance with the Procurement Policy and budget.
• Supervision of Front Desk and/or Clinical Staff:
  • Ensure that the front desk and/or clinical staff follow proper procedures, provide excellent customer service, and manage telephone reception and patient flow.
  • Function as the Center Manager in the absence of the Center Manager/Nurse Manager, ensuring proper communication and resource management.
• Quality Improvement:
  • Participate in the implementation of quality improvement initiatives and audits.
  • Participate in team-based care in the Patient Centered Medical Home (PCMH) and related Quality Improvement activities.
  • Monitor and participate in site tracking activities to ensure timely tracking of labs, referrals, and tests.
• Training and
  
  Education:
  
  
  • Provide ongoing training on systems like Tri Net, MCIR, vaccinations, and medications for clinical staff as assigned.
  • Assist in training personnel from other locations as needed.
• Administrative Support:
  • Perform clerical tasks such as correspondence, missed appointment notices, staff meeting minutes, and other tasks to support center operations.
  • Ensure proper maintenance of site office equipment, including phones, copiers, and fax machines.
• Residency Program Coordination (if applicable):
  • Manage daily operations of the family practice residency program, ensuring adherence to procedures.
  • Collaborate with the GLBHC Director of Medical Education and Central Michigan University personnel for residency clinic schedules and regulations.
• Patient Assistance Program (if applicable):
  • Manage patient assistance program applications as needed.
• Compliance and Documentation:
  • Ensure that medical records and charts are properly maintained in accordance with policy and protocol.
  • Assist in the preparation and release of medical records in coordination with the Health Information Manager.
• Perform Other Duties as Assigned:
  • Attend department meetings and support additional tasks as required to maintain center efficiency.
  • Other duties as assigned.

MARGINAL JOB DUTIES

• Participate in team and department meetings as assigned.
• Perform additional duties as assigned to ensure the efficiency of the center.
• Assist the Center Manager/Nurse Manager with clinical or clerical duties as needed.

JOB SPECIFICATIONS

• Education:
  • Completion of a medical assistant program required. Associate's degree in healthcare preferred.
• Licensure:
  • Certified or Registered Medical Assistant (CMA or RMA) required.
• Experience:
  • A minimum of 3 years of experience in a medical setting is required. Previous supervisory experience is preferred.
• Skills:
  • Strong organizational and multitasking abilities.
  • Ability to make sound decisions, prioritize tasks, and handle complex situations.
  • Effective communication with diverse populations, including patients, staff, and providers.
  • Ability to maintain confidentiality and manage sensitive…