IT Support Specialist

About us

Network Services Group (NSG) is a cutting edge company that specializes in IT Support, Managed Services, and Cloud Integration for small to medium sized businesses in the Great Lakes Bay Region area that typically do not employ in-house IT staff.

Work is fast paced and challenging. Positions often require travel to multiple local clients per day, and working occasional long hours when necessary.

This is an intermediate level position requiring comprehensive knowledge of computer networking, repair, testing, and troubleshooting. Analyze, plan, design, and install new personal computer systems. Review, monitor and upgrade existing personal computer systems. Determine user specifications for hardware and software. Install new, and maintain existing, hardware and software. Respond to inquiries and requests for assistance on client computer systems or PCs.

Investigate and identify problems, troubleshoot and provide advice to assist clients. Coordinate with others to resolve problems as necessary. May operate in a mainframe and/or microcomputer environment. Provide on-site and remote support to contract clients. Research new technologies, build test lab mock ups, build possible client solutions, work on long-term client projects, VPN Wide Area Network and Third party-application deployments.

Identify and perform communication system connection repairs.

• Possess solid knowledge of Windows and Linux based applications and operating systems
• Install/troubleshoot/repair computer hardware, networking, applications and low voltage wiring
• Knowledge of Microsoft, Linux, Database, Exchange, Communications, and scripting are a plus
• Document work performed daily
• Perform other tasks as needed
• Ability to work safely and efficiently
• Reliable transportation and some travel as needed
• Compensation will be determined based on experience

• Professional demeanor with strong customer service skills
• Ability to manage priorities in a fast-paced environment
• Strong attention to detail and accuracy

• Highly organized and dependable
• Ability to work independently and collaboratively
• Adaptable, flexible, and proactive

• This position operates in a professional IT services office with regular visits to client sites.

Job Types: Full-time, Part-time, Temp-to-hire

Pay: $24,960.00 - $46,783.00 per year

Benefits:

• Flexible schedule
• Paid time off

License/Certification:

• Michigan Driver's License (Required)

Work Location:

In person